Technical Customer Care Specialist

* Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues
* Will be responsible for routine customer questions relating to product usage within Vin Solutions support
* Provide support for technical issues relating to the Cox Automotive suite of products
* Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards
* Handle routine customer questions relating to product usage
* Provide technical support on issues through to resolution
* Maintains expert-level knowledge of line of business processes and procedures
* Accurately log all customer information in the CRM tool
* Facilitate communication to other departments as needed to resolve client concerns
* Communicate with key stakeholders to identify and resolve inquiries.
* Provide proper follow- up to ensure customer is kept apprised of the issue status
* High School Diploma/GED
* Generally, less than 2 years of experience
* Ability to troubleshoot and document issues related to system performance and functionality.
* Excellent communication skills (Verbal and Written)
* Strong problem-solving/troubleshooting skills
* Strong interpersonal skills and attention to detail
* Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
* Ability to work independently as a team to deliver on individual and business goals
* Displays strong dependability and reliability.
* Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.
* CRM case logging/Salesforce experience
* Experience with interaction distribution systems such as Genesys Pure Cloud.
* Automotive industry knowledge.

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.
Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
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