Senior DevOps Engineer; AWS Cloud Platform

Must live in the Kansas City area

Smart Suite is an enterprise, AI-powered work management platform founded by the original creator of Archer

IRM. We help organizations standardize and scale work across four pillars:

• Governance, Risk & Compliance (GRC)
• IT & Service Operations
• Business Resilience
• Enterprise Operations

Today, Smart Suite is trusted by 2,000+ customers in 100+ countries
, from high-growth startups to global financial institutions. We’re backed by leading investors including Canapi Ventures, High Alpha, and Sorenson Capital
, giving us the resources to scale thoughtfully while still operating like a fast-moving startup.

• High Impact: Own the cloud platform that powers mission-critical workflows for customers in financial services, technology, healthcare, and other highly regulated industries.
• Modern, AI-Driven Stack: Work with a fully cloud-native, AWS-based SaaS platform that integrates generative AI, automations, and native integrations at its core.
• Strong Engineering Culture: Join a product-obsessed team that values quality, pragmatism, and shipping meaningful work over ceremony and buzzwords.
• Real Autonomy, Real Ownership: You’ll partner directly with senior engineering leadership and have a real say in architecture and platform strategy—not just “take tickets.”
• Growth Stage, Not Chaos Stage: We’re past zero-to-one and now focused on scaling reliably and intelligently. Your work will directly shape how we grow.

• Innovation, Collaboration, Customer Success, Integrity, Diversity, and Gratitude.

We’re looking for a Senior Dev Ops Engineer (AWS Cloud Platform) with deep experience running multi-tenant SaaS platforms at scale to own and evolve the cloud infrastructure, CI/CD, and observability stack that powers Smart Suite.

This is a hands-on senior role where you’ll:

• Serve as a go-to expert for how we design, deploy, and operate our AWS environment.
• Keep the platform reliable, secure, and performant as usage, data volume, and complexity grow.
• Improve developer velocity through better tooling, pipelines, and automation.
• Shape the platform that underpins our automations engine, native integrations, and AI-powered capabilities
  .

If you’ve done this before —taken a multi-tenant SaaS platform from “works” to “scales confidently”—this is the kind of impact you’ll have here.

• Own our AWS infrastructure as code
• Design, build, and maintain Smart Suite’s AWS environment using Terraform (and/or Cloud Formation) following Infrastructure-as-Code best practices.
• Standardize reusable modules and patterns for networking, compute, storage, security, and observability.
• Lead CI/CD and deployment automation
• Own and evolve CI/CD pipelines to automate build, test, and deployment for our microservices and applications.
• Implement blue/green or canary strategies where appropriate and continuously reduce deployment friction and risk.
• Build a first-class observability stack
• Implement and manage monitoring, logging, and alerting to ensure high availability and performance across services.
• Help define and track SLIs/SLOs in partnership with engineering and product.
• Partner with development teams
• Collaborate with developers to troubleshoot infrastructure issues
  , optimize application performance, and refine deployment best practices.
• Advocate for and enable patterns that improve reliability, scalability, and cost efficiency
  .
• Strengthen security & compliance posture
• Manage and secure AWS IAM
  , VPC configurations, security groups, and other cloud-native security controls.
• Contribute to security reviews and support our broader security, compliance, and audit initiatives.
• Support containerized and distributed systems
• Operate and optimize containerized workloads (Docker, ECS) and messaging/streaming systems such as SQS and Kafka
  .
• Help design systems that are resilient to failure and easy to operate.
• Continuously improve the platform
• Identify and drive initiatives that improve scalability, automation, cost efficiency, and developer experience
  .
• Influence platform architecture decisions that impact how quickly and safely we can deliver new capabilities.

• 5+ years in…