Financial Solution Architect - Post-Acute Consulting

Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertise.

At Netsmart, improving care delivery isn’t just our aspiration, it’s our passion! For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post‑Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves.

We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

This role is responsible for leading the design and implementation of back‑office and clinical workflows across the post‑acute continuum, including home health, hospice, skilled nursing, and rehabilitation services. You collaborate closely with clients to define operational workflows, recommend industry‑aligned best practices, and ensure compliance with CMS and other regulatory bodies.

This role requires a strong understanding of the post‑acute care landscape, including value‑based care models, interoperability standards, and patient‑centered care delivery.

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer.
• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor and guide solution teams on recommended methodology practices.

Required

• Bachelor's degree or equivalent relevant work experience.
• At least 4 years of health care information technology implementation or consulting working experience.
• At least 2 years Electronic Health Records solution work experience.
• At least 1 year of project management experience.
• Ability to communicate effectively with technical, clinical and operational teams.
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview.
• Ability to build strong client relationships and deliver client‑centric solutions.
• Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems.

Preferred

• At least 2 years Netsmart EHR solution work experience.

• Travel expected up to 20% of the time as needed.
• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience.

Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to…