NOC Technician

Sprint Corporation - Telecommunications company

Location:
Overland Park, KS

Duration: 6 Months (Possible Extension)

Job Description:

• Run testing procedures using various tools
• Perform Check In/Check Out process
• Perform daily fault and performance analysis using a variety of monitoring tools to discover network impairments
• Ability to review network logs to discern state changes of network equipment
• Perform remote resolution of faults through various Element Management Systems (EMS)
• Creation and routing of network tickets to appropriate designated fix agents
• Perform routine ticket management and escalations to drive problems to final resolution
• Use combination of various tools to correlate multiple faults and/or system presented data into singular network impairments
• Communicate openly and effectively with multiple teams
• Manage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including Executive level communication

Must have STRONG KNOWLEDGE of the following:

• Attention to detail is essential
• Excellent in written and verbal communication skills
• Proficient in using Microsoft office application such as Outlook, Excel, Word
• Ability to grasp higher-level technology issues and troubleshoot to resolution
• Ability to work independently and in a team environment
• Ability to work under pressure related to scale of business impact
• Ability to build strong working relationships both internally and externally
• Ability to span departments to assist in resolving network event outages
• Experience analyzing wireless networks, related equipment and/or performance
• Ability to multi-task, meet objectives and solve issues in stressful situations with high speed of completion and high degree of accuracy
• Ability to quickly learn new tools and systems
• Willingness to work on any assigned shift

PREFERRED KNOWLEDGE of the following:

• Knowledge of ALU, Ericsson, Nokia and Samsung wireless network structure
• Knowledge of Unix operating system and command structure
• Basic knowledge of IP routing and protocols
• Understanding of Operational Measurements used for network performance monitoring and troubleshooting for CDMA, EVDO and LTE technologies
• Tools/Systems
  
  Required:
  
  Netcool, TRAMS, SecureCRT

All your information will be kept confidential according to EEO guidelines.