Virtual Measure Technician

Virtual Measure Technician – Champion Windows & Home Exteriors

Champion Windows & Home Exteriors is seeking an experienced Carpenter / Measure Technician to virtually measure customer windows and entry doors using a virtual measuring software that digitally scans openings. The successful candidate will accurately measure windows and entry doors, handle PAR contracts, and ensure jobs are ready to order. The role serves as a key liaison between Sales, Operations, and Divisions to meet virtual measure benchmarks, document processes, and address escalations.

• Accurately process sales contracts using updated measure forms.
• Use the virtual app and measuring software to validate contract accuracy.
• Enter all new installation orders into the Champion ordering system, verifying all information from both the contract and app/virtual measurements before submitting to the factory for production.
• Upload all documents to the electronic storage files in a timely and organized manner.
• Organize and maintain customer records for easy access and accuracy.
• Enter customer, job‑related, and order information into all necessary databases.
• Ensure company benchmarks for scanning and measurement are met.
• Collaborate directly with Sales, Operations, and Divisions to review scan and measurement outcomes.
• Report to Sales, Operations, and Divisions to confirm all required scans have been uploaded; identify issues and determine whether a field measure is necessary.
• Support and/or train end users on scanning and measurement procedures as needed.
• Proactively reach out to Sales, Operations, and Divisions to troubleshoot scanning issues and align on measurement practices.
• Update CRM with necessary notes and details to ensure visibility on jobs that may require a field measure.
• Other duties as assigned.

• All measures completed within 24 hours of receiving them.
• 95% accuracy rate of all measures submitted for ordering.
• Detailed notes documenting reasons why a scanned project could not be entered.
• Constantly increasing and improving the percentage of jobs that can be virtually measured.
• Ongoing training of new reps and management as needed.

• High School diploma or GED preferred; construction trade school a plus.
• Math skills, including use of a tape measure and angles.
• 5 years of customer service experience.
• Computer skills required.
• 3 years of material ordering experience.
• Experience in the window/home improvement/carpentry industry a plus.
• Attention to detail.
• CRM experience a plus.
• Excellent written and oral communication skills, including phone skills.

• Highly competitive pay.
• Robust benefits package – full‑time W‑2 position, health, dental and disability insurance, flexible spending account, 401(k), paid vacation, holidays, and more.
• Culture focused on community involvement, employee incentives/rewards.
• Opportunity to grow within a national 60‑year‑old company that designs, builds, installs and guarantees its products.

Champion Window is an Equal Employment Opportunity Employer. If you need assistance with completing the online application due to a disability, please contact Champion Window.