IT Support Engineer - Onsite

Salary: $55,000 - 70,000 per year

• 2–5 years of experience in desktop, help desk, or onsite IT support
• Proficient in Windows and Microsoft 365
• Comfortable with hands‑on technical tasks
• High school diploma or equivalent (required)
• Must be a U.S. citizen or fully authorized to work in the U.S. without visa sponsorship (now or in the future)

• Provide Tier I / Tier II onsite support for desktops, laptops, peripherals, and mobile devices
• Troubleshoot Windows 10 / 11 and Microsoft 365 issues
• Support academic and administrative applications
• Diagnose and resolve hardware issues and installations
• Provide professional, high‑touch support to faculty, staff, and students
• Assist with imaging, deployment, and device refresh cycles
• Support Microsoft Intune, SCCM, or similar endpoint management tools
• Perform system patching, updates, and maintenance
• Maintain detailed asset and ticket documentation
• Support Active Directory and Azure AD user and group management
• Assist with Microsoft 365, Exchange, and VPN connectivity
• Develop a basic understanding of Windows Server 2019 or newer
• Collaborate with senior engineers without independent server ownership
• Adhere to ANSI / TIA‑568 structured cabling standards
• Spec, build, test, and troubleshoot network cables (Cat5e, Cat6, Cat6A)
• Utilize cable testers and tone generators
• Work confidently with racks, cabinets, patch panels, and network closets
• Resolve wired and wireless networking issues (802.11 a / b / g / n / ac / ax)
• Follow Consltek and client security protocols
• Support endpoint security tools such as AV, encryption, and MFA
• Document all work clearly and consistently
• Operate within ITIL‑aligned service management processes
• Be available for occasional after‑hours support during incidents or outages
• Support university events and functions, and be on call for scheduled maintenance windows

• Active Directory
• Azure
• Hardware
• Support
• ITIL
• Microsoft 365
• Microsoft Intune
• Mobile
• Network
• Security
• VPN
• Windows
• Office 365
• Cloud
• AI
• SMB

At Consltek, founded in 2016, we combine expert technologists and seasoned project leaders with over 30 years of extensive industry experience in enterprise network engineering, wireless architecture, and cybersecurity. Based in San Ramon, California, with a technology center in Bangalore, India, we operate cutting‑edge research and implementation labs. We emphasize not just technology but also the experience of our clients, acting as a trusted extension of their teams.

Our mission is to modernize SMBs by aligning technology with business outcomes. We offer comprehensive benefits including dental, health, and vision insurance, paid time off, and professional development assistance, all within a vibrant and collaborative team environment.