NOC Technician

Wireless Data Infrastructure Front Office Technician

Provide advanced technical support; solving complicated issues associated with system administration, operations, repair and surveillance for multiple data centric platforms in a 24 by 7 environment. Work with other groups on complex issues. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Complete end to end hardware replacement functions from identification to resolution while ensuring documentation is updated with both Sprints databases and the vendors (if required).

Follow document content (Method of Procedures (MOP), job aids, and process improvements) to increase network availability and reduce mean-time-to-restore (MTTR).

• 1-3 years IP network administration experience
• Excellent oral and written communication skills
• Self-discipline to document and follow up on assignments
• Self-motivation in-order to drive issues to resolution
• Excellent inter- relationship/teamwork skills

The selected candidate will provide support for multiple national platforms, to include layer 2 and 3 routing/switching, deep packet inspection, policy configuration, supporting servers running Sun, SCO, AIX, HP, Linux and/or Windows operating systems and vendor provided applications in a 24/7 support environment. Candidates must demonstrate strong Routing/Switching networking, UNIX systems administration skills, the desire and ability to rapidly learn new technologies and the ability to effectively manage issues to resolution.

Candidates will also demonstrate the ability to prioritize issues, deal with multiple competing priorities, and remain focused in a fast paced work environment

• Knowledge of Unix operating system and command structure
• Basic knowledge of IP routing and protocols

Tools/Systems:
Netcool, TRAMS, Secure

CRT:

• Excellent in written and verbal communication skills
• Proficient in using Microsoft office application such as Outlook, Excel, Word
• Ability to grasp higher-level technology issues and troubleshoot to resolution
• Ability to work independently and in a team environment
• Ability to work under pressure related to scale of business impact
• Ability to build strong working relationships both internally and externally
• Ability to span departments to assist in resolving network event outages
• Experience analyzing wireless networks, related equipment and/or performance
• Ability to multi-task, meet objectives and solve issues in stressful situations with high speed of completion and high degree of accuracy
• Ability to quickly learn new tools and systems
• Willingness to work on any assigned shift

*** Requires 24x7x365 support so candidates must be able to support flexible hours and schedules to ensure all shifts are covered**

• Knowledge of ALU, Ericsson, Nokia and Samsung wireless network structure
• Knowledge of Unix operating system and command structure
• Basic knowledge of IP routing and protocols

Regards,

Harmanpreet Singh Walia

harmanpreet(@)

Lead Talent and Client Acquisition Specialist

Mobile Comm Professionals Inc.