Manager - Infrastructure & Operations

Job Summary:

As the Infrastructure & Operations Manager, you will be accountable for reliable, secure, supportable infrastructure and operational execution across servers, multi-cloud platforms, backup/recovery, core services, Dev Ops/platform operations, and multi-site production technology dependencies.

Essential Functions:

Lead overall IT systems and Dev Ops engineers; manage priorities, staffing, performance, on call/escalation, and development.

Own infrastructure availability, capacity, patching, backup/recovery, monitoring, lifecycle, cloud operations, and technical debt reduction.

Coordinate major incidents, root-cause analysis, changes, maintenance windows, and disaster recovery exercises.

Ensure infrastructure controls satisfy security and SOC 2 requirements, including access, logging, vulnerability, change, backup, and evidence expectations.

Maintain architecture diagrams, runbooks, inventory, standards, dependencies, and recovery documentation.

Manage infrastructure/cloud vendors, licensing, costs, and service performance.

Partners with production/business teams to schedule changes and minimize operational disruption.

Perform all other duties as assigned.

Knowledge, Skills and Abilities:

Expert knowledge with infrastructure operations

Advanced knowledge with people leadership/mentorship, cloud/server/virtualization breadth, backup/DR and resilience, incident/change/problem management, and vendor/cost management

Demonstrate ownership, sound judgment, integrity, and accountability

Communicate clearly with technical and non-technical stakeholders

Balance security, reliability, cost, user experience, and production requirements

Follow change, documentation, escalation, and risk-management standards

Collaborate with IT and business teams and contribute to continuous improvement

Minimum Requirements:

Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field and five (5) years of related infrastructure, systems administration, cloud operations, or technology operations experience; OR Associate degree in a related field and eight (8) years of related infrastructure, systems administration, cloud operations, or technology operations experience.

Prior experience leading or supervising technical staff, projects, vendors, or operational priorities.

Experience supporting enterprise infrastructure, including servers, networks, cloud platforms, backup/recovery, monitoring, incident response, change management, and security standards.