IT Service Desk Lead - In-Office KC Metro
Listed on 2026-10-07
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, IT Project Manager
Optiv Security Inc. seeks an IT Service Desk Team Lead to oversee daily operations in the Kansas City metro area. You will manage the ticket queue, assign tasks to staff, and ensure timely incident resolution while maintaining knowledge base documentation.
You will analyze service desk metrics, collaborate with the Service Desk Manager, and drive improvements in incident management, request fulfillment, and customer satisfaction. On-site role with 5 days in the office.
Our organisation is growing, and we are hiring a IT Service Desk Lead - In-Office KC Metro in Overland Park, KS, United States.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Overland Park, KS, United States.
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