Operations Manager​/Delivery SME IRC

• Lead end-to-end project and release management for complex, cross-functional initiatives, partnering with business and technical teams to define strategy, scope, and delivery timelines.
• Serve as the accountable technical owner for medium-to-high complexity initiatives, driving solution design, decomposition, and alignment across domain teams.
• Own 24×7 SRE operations and production stability: establish SLOs/SLIs, lead incident response and post-mortems, and mentor a cross-functional reliability engineering team.
• Design and optimize end-to-end CI/CD release pipelines with clear deployment standards (blue-green, canary, rolling), runbooks, and rollback procedures.
• Drive AI-powered automation across the software delivery lifecycle: predictive monitoring, automated triage, intelligent release orchestration, and toil reduction.
• Implement and maintain enterprise-grade observability (metrics, logs, traces) and alerting strategies to maximize signal and minimize noise.
• Manage stakeholder relationships and communicate technical solutions, risks, and trade-offs clearly to business and organizational leadership.
• Leverage working knowledge of Jira SD/SW and modern Dev Ops/SRE tooling; release management experience is a strong plus.

• Lead end-to-end project and release management for complex, cross-functional initiatives, partnering with business and technical teams to define strategy, scope, and delivery timelines.
• Serve as the accountable technical owner for medium-to-high complexity initiatives, driving solution design, decomposition, and alignment across domain teams.
• Own 24×7 SRE operations and production stability: establish SLOs/SLIs, lead incident response and post-mortems, and mentor a cross-functional reliability engineering team.
• Design and optimize end-to-end CI/CD release pipelines with clear deployment standards (blue-green, canary, rolling), runbooks, and rollback procedures.
• Drive AI-powered automation across the software delivery lifecycle: predictive monitoring, automated triage, intelligent release orchestration, and toil reduction.
• Implement and maintain enterprise-grade observability (metrics, logs, traces) and alerting strategies to maximize signal and minimize noise.
• Manage stakeholder relationships and communicate technical solutions, risks, and trade-offs clearly to business and organizational leadership.
• Leverage working knowledge of Jira SD/SW and modern Dev Ops/SRE tooling; release management experience is a strong plus.

• Performs day-to-day management of business stakeholder relationships on large and complex cross-domain initiatives.
• Provides leadership in evolving the domain’s core system solutions design and orchestrates solutions across domain teams.
• Identifies, analyzes, and synthesizes information, applying critical thought to present the information in a clear and meaningful way.
• Partners across multiple IT teams and Business to ensure clarity on assessment impacts in alignment with the scope of the project or initiative.
• Identifies improvements, makes critical decisions, and works with subject matter experts throughout the organization to implement solutions.
• Multi-tasks while managing business requests from end-to-end for core systems, in a demanding and rapidly-changing environment.

• 7-10 years of related work experience (Required)
• Working knowledge of Jira SD/SW (Required)
• Release Management Experience

Global Logic estimates the starting pay range for this role to be performed in [Overland Park, KS] is $95,000 to $108,000 and reflects base salary only. This pay range is provided as a good faith estimate and the amount offered may be higher or lower. Global Logic takes many factors into consideration in making an offer, including candidate…