Technical Operations Intern

Description

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication,
Propio could be the ideal place for you.

Propio's Summer Internship Program is a nine+ week experience that offers students the opportunity to engage in real-world client work while receiving mentorship from industry-leading professionals. As an intern, you'll make meaningful contributions from day one because we believe you are the future of our business.

• Onsite experience that promotes hands-on learning, team engagement, and a deeper understanding of our company culture
• Competitive hourly pay
• One-on-one mentorship with experienced professionals
• Ongoing learning and development
• Networking opportunities and social events with peers and professionals
• Potential for full-time employment upon graduation

We are seeking a motivated and ambitious Technology Operations
Intern to join our team. This internship provides hands-on experience across Technology Operations functions, including end-user support, IT service management, device provisioning, account administration, troubleshooting, and technology lifecycle processes. In this role, you will gain exposure to the day-to-day operations that keep employees productive and connected while contributing to meaningful support initiatives and technology projects in a fast-paced environment.

• Assist employees with basic technology questions and support requests
• Help troubleshoot common computer, software, account, and access issues
• Assist with setting up laptops, monitors, headsets, and other equipment
• Support employee onboarding and offboarding technology tasks
• Update support tickets with clear notes and status information
• Help maintain technology inventory and equipment records
• Create and update basic support documentation and how-to guides
• Assist the Technology Operations team with projects and day-to-day tasks

• Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, Cybersecurity, or a related field
• Working support knowledge of computers, Windows, and Microsoft Office applications
• Minimum of a 3.0 GPA strongly preferred
• Active involvement in campus, community, or other volunteer activities and/or organizations preferred
• Strong written and verbal communication skills
• High level of confidentiality and professionalism
• Excellent attention to detail and organizational skills
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Interest in learning and contributing to a variety of [Department] functions
• Prior internship or office experience a plus, but not required
• Candidates must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status

• Exposure to real-world Technical Operations processes and systems
• Experience working with cross-functional teams
• Mentorship and support from industry leading Technical Operations professionals
• Opportunities to make meaningful contributions to organizational projects
• A stronger understanding of career paths within Technical Operations