IT Service Desk Lead - Elevate Support & Efficiency
Listed on 2026-10-17
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IT/Tech
HelpDesk/Support, Systems Administrator, IT Support
Optiv is seeking an IT Service Desk Team Lead in the Kansas City metro area. The role reports into the office 5 days per week and oversees daily IT Service Desk operations, ensuring timely incident/resolution handling, knowledge base maintenance, and continuous service delivery improvements.
You will monitor queues, guide staff, escalate complex issues, and drive SLA adherence with a focus on quality support.
This position is for the IT Service Desk Lead
- Elevate Support & Efficiency role at Optiv.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the IT Service Desk Lead
- Elevate Support & Efficiency role at Optiv, based in Overland Park, KS, United States.
We are looking to fill the IT Service Desk Lead
- Elevate Support & Efficiency position at Optiv in Overland Park, KS, United States.
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