Operations Manager​/Delivery SME IRC

Function

IT, Telecom & Internet

Experience

5-10 years

Location

United States - Overland Park KS

Skills

AI, Dev Ops Practices, Management, Reliability & SRE: SLI/SLO/SLA definition, Stakeholder management

• Lead end-to-end project and release management for complex, cross-functional initiatives, partnering with business and technical teams to define strategy, scope, and delivery timelines.
• Serve as the accountable technical owner for medium-to-high complexity initiatives, driving solution design, decomposition, and alignment across domain teams.
• Own 24×7 SRE operations and production stability: establish SLOs/SLIs, lead incident response and post-mortems, and mentor a cross-functional reliability engineering team.
• Design and optimize end-to-end CI/CD release pipelines with clear deployment standards (blue-green, canary, rolling), runbooks, and rollback procedures.
• Drive AI-powered automation across the software delivery lifecycle: predictive monitoring, automated triage, intelligent release orchestration, and toil reduction.
• Implement and maintain enterprise-grade observability (metrics, logs, traces) and alerting strategies to maximize signal and minimize noise.
• Manage stakeholder relationships and communicate technical solutions, risks, and trade-offs clearly to business and organizational leadership.
• Leverage working knowledge of Jira SD/SW and modern Dev Ops/SRE tooling; release management experience is a strong plus.

• Performs day-to-day management of business stakeholder relationships on large and complex cross-domain initiatives.
• Provides leadership in evolving the domain’s core system solutions design and orchestrates solutions across domain teams.
• Identifies, analyzes, and synthesizes information, applying critical thought to present the information in a clear and meaningful way.
• Partners across multiple IT teams and Business to ensure clarity on assessment impacts in alignment with the scope of the project or initiative.
• Identifies improvements, makes critical decisions, and works with subject matter experts throughout the organization to implement solutions.
• Multi-tasks while managing business requests from end-to-end for core systems, in a demanding and rapidly-changing environment.

Work Experience

• 7-10 years of related work experience (Required)
• Working knowledge of Jira SD/SW (Required)
• Release Management Experience

Global Logic estimates the starting pay range for this role to be performed in [Overland Park, KS] is $95,000 to $108,000 and reflects base salary only. This pay range is provided as a good faith estimate and the amount offered may be higher or lower. Global Logic takes many factors into consideration in making an offer, including candidate qualifications, work experience, operational needs, travel and onsite requirements, internal peer equity, prevailing wage, responsibilities, and other market

Strategy

• Partners with the business and technical teams to drive strategy, prioritization, approach, and goals of the initiative.
• Prepares high-level solution design presentations for business and org leadership review.
• Serves as a SME of existing functionality for a channel.

Project Management

• Manages inception activities, including breakdown of business requirements and technical scope definition.
• Partners with senior-level resources to define technology strategy approach for business process initiatives and to provide recommendations on scope delivery planning.
• Serves as technical owner (accountable IT representative) and is responsible for technical stewardship of med to highly complex initiatives.
• Supports the delivery of technology solutions within business processes by providing leadership in analysis, design, and project…