Principal CX Strategy Lead - AI-Driven
Listed on 2026-10-17
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IT/Tech
AI Engineer (Applied/Software), AI Business & Operations
T-Mobile is seeking a Principal Customer Experience Manager to own the end-to-end consumer case management experience across assisted, digital, and AI-enabled channels. You will set strategy, prioritize investments, and coordinate with Product, IT, UX, Digital, Training, Readiness, and Care leadership to deliver consistent, measurable experiences for customers and employees.
You will collaborate across functions to translate business goals into architectural requirements, model interactions, and
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The Principal CX Strategy Lead - AI-Driven Experience role at T-Mobile is now open for applications in Overland Park, KS, United States.
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