Enterprise Application Administrator

Who we are:

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.

The Enterprise Application Administrator I provides day-to-day ownership and operational support for the QTS long tail application portfolio: the standard SaaS and business applications that sit outside the Tier 1 enterprise platforms but still carry QTS identities, licenses, and business data. Working within Enterprise Technology, Enterprise Applications, this role onboards applications into central administration, configures and maintains them, and supports their users, so that every application has an accountable administrator, a known license position, and a secure, auditable access lifecycle.

This is an entry-level administrator role that works from established Enterprise Applications standards and runbooks, under the direction of the Manager, Enterprise Applications. It protects daily operations by closing ownership gaps in the portfolio and gives the business a single, reliable point of support for the tools it depends on.

• Onboard new and transferred long tail applications into central administration using the Enterprise Applications intake standard: confirm the business owner, record the application in the Enterprise Application Master Tracker, validate data classification and access model, and complete the administrator handover checklist.
• Perform tenant administration for assigned SaaS applications: maintain administrator roles, security and authentication settings, tenant-level configuration, and integration settings to QTS standards, keeping administrative access least-privilege and documented.
• Manage licenses for assigned applications: track entitlements, assignments, and utilization; reclaim unused or inactive licenses; and provide accurate license and usage data to the Software Asset Management function ahead of renewals.
• Execute user provisioning and deprovisioning through Service Now requests and, where enabled, single sign-on (SSO) and SCIM provisioning through Microsoft Entra , partnering with Enterprise Identity and Data Protection; support periodic access reviews with accurate user and role data.
• Plan, test, and implement configuration changes through the QTS change management process, including vendor-driven releases and feature changes; maintain configuration records so every change is traceable and repeatable.
• Serve as the primary support point for assigned applications: resolve incidents and service requests within agreed service levels, troubleshoot access and configuration issues, elevate to vendors when required, and publish knowledge articles that enable Service Desk first-contact resolution.
• Produce recurring reporting on application health, user access, license utilization, ticket volume, and upcoming renewals, and keep Master Tracker records (owner, administrator, SSO status, renewal date, cost) complete and current.
• Coordinate with vendors as the day-to-day technical contact: open and track support cases, monitor release notes, maintenance windows, and roadmap changes, and provide operational input to renewal and contract discussions.
• Monitor SSO certificates, application registration secrets, and integration credentials for assigned applications, and coordinate renewal before expiration to prevent sign-in or integration outages.
• Create and maintain administrator runbooks, standard operating procedures,…