Account Manager

Employee Benefits Account Manager

Join to apply for the Employee Benefits Account Manager role at USI Kibble & Prentice in Overland Park, KS.

Location:

Overland Park, KS

Job

• Manage a book of business comprised of fully insured clients but may include some self‑insured clients.
• Provide proactive, personalized support to assigned clients. Act as the primary contact between clients and insurance carriers.
• As needed, prepare materials needed for client meetings. Educate, advise and aid clients on all Compliance topics, including, but not limited to ERISA, COBRA, FMLA, 5500s and Health Care Reform.
• Set up new group insurance contracts for existing clients or new clients.
• Manage the renewal process including the preparation of appropriate contractual changes.
• Implement and manage programs recommended by technical resources (e.g. wellness, communications, strategies, pharmacy).
• May be responsible for the marketing and placement of new benefit products.
• Prepare client application for review.
• Determine most appropriate carriers.
• Analyze and compare carrier quotes and coverage offerings.
• Make recommendations to clients.
• Develop alternative strategies, plan modeling and cost reduction opportunities.
• Champion client cross‑selling initiatives and develop customer accounts.
• Conduct on‑site meetings to communicate or administer benefit plans.
• Coordinate, manage and attend client meetings both virtually and in person.
• Develop employee communications for renewal changes, enrollment procedures, benefit changes and/or clarifications.
• Resolution support and oversight for client issues such as contract clarifications and billing.

• 2-4 years experience in employee benefits industry or related marketplace. College degree preferred.
• Prior customer service experience is preferred.
• Must hold or be willing to earn life and disability insurance license.
• Ability to set priorities and manage deadlines.
• Ability to work in a fast‑paced, team environment with minimal instruction.
• Keep informed about industry information, technology and trends.
• Ability to carry out complex tasks with many concrete and abstract variables.

With more than $2.7 billion in revenue and over 10,000 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one‑of‑a‑kind employee reward and recognition programs.

• Recognized as one of Insurance Business America’s Top Insurance Employers for the seventh consecutive year (2018‑2024).
• Named to Business Insurance’s annual list of the Best Places to Work in Insurance five years in a row (2020‑2024).
• Named to Fortune’s 2024 Best Workplaces in Financial Services & Insurance list.
• Honored by Glassdoor as a Best‑Led Company in the U.S. in 2024.

We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non‑profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco‑conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future.

Our award‑winning I’m With U diversity, equity, and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable and inclusive culture.

• Named to Fortune’s 2024 Best Workplaces in Financial Services & Insurance list.
• Honored by Glassdoor as a Best‑Led Company in the U.S. in 2024.
• Recognized by Newsweek as one of America’s Greatest Workplaces for Diversity in 2024.

USI offers a full‑suite of competitive benefits for our growing population and its diverse needs, including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long‑term disability, life insurance and other unique employer‑sponsored and voluntary programs. Additional benefits include a generous paid time off policy, paid family leave, paid holiday time, and more.