Property Claims Director

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Intrepid Direct Insurance (IDI) is a rapidly growing direct‑to‑consumer Property and Casualty insurance company. A member of the W. R. Berkley Corporation, a Fortune 500 company, rated A+ (Superior) by A.M. Best, Intrepid Direct’s vision is to make life better for business. The insurance industry has not evolved with innovation like other major industries. We’re here to change that. We are making life better for our customers, shareholders, and our team members by leveraging data and technology as insurance experts for our targeted customers.

You will be part of a highly collaborative team of talented and focused professionals. Join a group that enjoys working together, trusts each other, and takes pride in our hard‑earned success.  The Company is an equal employment opportunity employer.

The Property Claims Director is responsible for leading and managing the commercial property claims team, ensuring timely and accurate resolution of frequency and complex property claims. This role drives strategic claim handling, manages loss costs, and ensures compliance with best practices to deliver superior outcomes for insureds and the organization.

• Responsible for key functions related to attracting talent, retention, and development of claim organization. Will have direct management of a team of claim professionals handling complex claims.
• Establishes and maintains accountability in the development of claim professional technical prowess and encourages professional growth.
• Accountable for developing key performance indicators and participates in performance reviews.

• Closely working with the SVP, Chief Claims Officer on Vision, planning and execution to create a best in class claims organization.
• The development and use of metrics and analytics to identify trends.

• Direct management of the department’s internal quality audit process to ensure compliance with the best claim practices, processes and procedures.
• Completes quarterly audits to understand the health of the business and designs action plans to influence areas of opportunity. Includes maintaining a 90% meets rating within claim audits.
• Lead Round Table Discussions in accordance with department best practices.
• Partners for mutual success with internal and external stakeholders to meet and sustain a 90% in Customer Satisfaction Feedback.
• Sets strategic direction for managing property claims.
• Develops and leads large CAT (Catastrophe) event services, ensuring timely response and effective resource allocation.
• May conduct in‑person visits to large or total loss claims to align vendors, assess progress, and meet directly with customers to reinforce service excellence.

• Collaboration with multiple departments to ensure sound reserving practices are in place and maintained.
• Partners with Actuary in claims reviews and develops communication cadence of loss trends.
• Knowledgeable in our targeted industries to identify risks, trends and support needs.
• Reports to reinsurers and facilitates the prompt collection of reinsurance on those matters where they are accountable.
• Ensuring compliance requirements are met through Large Loss Reporting to the WRB organization.
• Manages vendor relationships by selecting best‑in‑class vendors for optimal outcomes, monitoring performance, and conducting regular audits to ensure compliance and quality standards.

• Attends Industry conferences and disseminates industry trends to the claim organization.
• Maintains appropriate State Licenses which includes completion of Continuing Education requirements.
• Develops relationships with peers across the WRBC operating units to share and learn industry trends.

• Drives adoption of emerging technologies (AI, predictive analytics, digital claims platforms) to improve efficiency and accuracy in property claims handling.
• Champions process automation and workflow optimization to reduce cycle times and enhance customer experience.
• Explores and implements advanced data analytics for…