Senior QA & Internal Audit Lead - Factoring Operations

About the Role

We are seeking an experienced audit, risk, and operations leader to establish and direct our Internal Audit and Quality Assurance function supporting both domestic and international factoring operations. This role will be responsible for developing a comprehensive audit and quality assurance framework that promotes operational excellence, effective risk management, regulatory readiness, and adherence to company policies and procedures.

The successful candidate will build a scalable audit and quality assurance program, perform independent assessments of key operational processes, identify control and efficiency improvement opportunities, and develop a high-performing team responsible for ongoing oversight across funding, collections, client onboarding, collateral administration, and operational support functions.

This position will partner closely with Executive Leadership, Operations, Credit, Risk Management, Compliance, and Technology teams to strengthen operational controls, enhance process consistency, and support the organization's growth objectives.

What You’ll Do

Internal Audit Leadership

• Establish and lead the Internal Audit and Quality Assurance function for domestic and international factoring operations.
• Design and implement a risk-based audit methodology encompassing operational, financial, compliance, fraud, and procedural risks.
• Perform enterprise-wide operational risk assessments and develop annual audit plans and testing schedules.
• Conduct independent audits and reviews of key business processes, controls, and operational activities.
• Evaluate adherence to policies, procedures, delegated authorities, and risk management standards.
• Develop audit programs, testing procedures, work papers, documentation standards, and reporting protocols.
• Present audit findings, root causes, risk assessments, and recommendations to executive management.
• Monitor management action plans and validate remediation efforts.

Quality Assurance Oversight

• Design and implement a comprehensive quality assurance framework across all factoring operational functions.
• Establish quality standards, performance scorecards, key quality indicators (KQIs), and reporting dashboards.
• Conduct quality reviews of funding, servicing, collections, onboarding, documentation, and collateral administration activities.
• Monitor adherence to operational procedures, service-level expectations, and documentation requirements.
• Identify trends, recurring deficiencies, training opportunities, and process improvement initiatives.
• Develop ongoing monitoring and continuous review programs to enhance operational consistency.

Factoring Operations Audit & Review

Provide audit and quality oversight of:

• Accounts receivable purchase and verification processes
• Reserve administration and reconciliation activities
• Funding approvals, controls, and disbursement procedures
• Dilution analysis and monitoring practices
• Credit approval processes and portfolio administration
• Fraud detection, prevention, and escalation controls
• Client onboarding and KYC documentation
• Customer concentration monitoring
• Collateral management and reporting
• International factoring transactions
• Cross-border operational procedures and control environments
• Vendor and third-party operational processes, where applicable

Risk Management & Compliance

• Assess operational controls designed to mitigate fraud, credit, operational, legal, and reputational risks.
• Evaluate compliance with internal policies, procedures, and governance standards.
• Partner with Risk Management and Compliance teams to address identified control weaknesses and process gaps.
• Support external audits, examinations, and regulatory reviews.
• Assist in developing and strengthening the organization's overall control environment.
• Recommend…