Business Account Expert

Company Description

T-Mobile US, Inc. (NASDAQ: TMUS), known as the Un-carrier, is powered by an award-winning 5G network that connects people and communities across the nation. Redefining connectivity, T-Mobile offers the best network, value, and customer experiences, driving innovation in wireless technology and beyond. Headquartered in Bellevue, Washington, T-Mobile operates widely recognized brands including T-Mobile, Metro by T-Mobile, and Mint Mobile.

Role Description

This is a full-time, on-site role in Overland Park, KS, for a Business Account Expert. The Business Account Expert will be responsible for delivering exceptional customer service to business accounts, resolving inquiries and concerns efficiently, building and maintaining strong relationships with clients, and supporting account growth initiatives. Key responsibilities include managing business client accounts, troubleshooting customer issues, upselling and cross-selling products, and ensuring a seamless client experience at every step of the customer journey.

Qualifications

• Strong communication, interpersonal, and active listening skills to effectively liaise with business clients
• Proficiency in account management, relationship building, and customer retention strategies
• Experience in sales, upselling, cross-selling, and meeting performance metrics
• Problem-solving abilities, analytical thinking, and decision-making skills
• Familiarity with CRM tools, client support systems, and reporting tools
• Ability to thrive in a fast-paced, customer-focused environment and adapt to evolving needs
• High school diploma or equivalent; additional education or certifications in business, sales, or related fields are a plus
• Previous experience in customer service or business account management is preferred

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