Chief Customer and Revenue Officer

Intrepid Direct Insurance (IDI) is a rapidly growing direct to consumer property and casualty insurance company. A member of the W. R. Berkley Corporation, a fortune 500 company, rated A+ (Superior) by A.M. Best, Intrepid Direct’s vision is to make life better for business
. The insurance industry has not evolved with innovation like other major industries.

We’re here to change that. We are making life better for our customers, shareholders, and our team members by leveraging data and technology as insurance experts for our targeted customers. You will be part of a highly collaborative team of talented and focused professionals. Join a group that enjoys working together, trusts each other, and takes pride in our hard-earned success.

The Company is an equal employment opportunity employer.

The Chief Customer and Revenue Officer (CCRO) is a senior executive with enterprise accountability for revenue growth, customer acquisition, retention, and market execution across Agency, Sales, and Marketing. The CCRO leads through experienced functional leaders across Agency, Sales, and Marketing, setting strategy, creating alignment, and holding leaders accountable for coordinated execution and profitable growth and is responsible for building a durable, profitable growth engine aligned with Intrepid Direct’s underwriting appetite, customer promise, and strategic priorities.

This executive will work in close partnership with the President and will increasingly represent the company in high-value customer and partner relationships. The CCRO is expected to personally visit, develop, negotiate with, and help close large and strategically important customers, expanding executive-level commercial leadership capacity while maintaining close alignment with the President on material opportunities.

As a key member of the senior leadership team, the CCRO will help shape enterprise strategy, identify future verticals and partnerships, and translate market opportunities into disciplined execution, sustained revenue growth, strong retention, and profitable portfolio performance.

Key functions include but are not limited to:

• Own enterprise revenue strategy and results across Agency, Sales, and Marketing, including new business production, customer retention, revenue quality, and profitable growth.
• Define and execute an integrated go-to-market strategy for targeted franchise brands, verticals, geographies, national accounts, and strategic partnerships.
• Partner with underwriting, actuarial, product, and finance leaders to align growth objectives with risk appetite, pricing discipline, portfolio performance, and return on acquisition investment.
• Lead segmentation, targeting, pipeline, retention, and account-development strategies that create a predictable, high-quality book of business.
• Use market, customer, competitor, and performance insights to inform enterprise priorities and resource allocation.
• Work closely with the President to evaluate and launch future verticals, franchisor relationships, and strategic partnerships, with clear ownership and seamless handoffs into production and service.

• Serve as the senior executive sponsor for the company’s largest, most complex, and most strategically important customers and partners.
• Personally lead or support customer visits, executive presentations, negotiations, relationship development, and closing strategies for large accounts.
• Assume primary executive responsibility for many strategic customer and partner interactions currently led by the President, while maintaining close communication and alignment with the President.
• Build trusted,…