Inside Sales & Client Success Representative

Salary: USD
50000 - USD
60000 per year

Location: On-Site (100% In-Office)

Schedule: Full-Time | Monday
- Thursday: 8:00 AM - 5:00 PM | Friday: 8:00 AM - 3:30 PM (Includes 30-min lunch & two 15-min breaks)

Compensation: $50,000 - $60,000 / year (Commensurate with experience)

Industry: Healthcare Revenue Cycle & Medical Collections

We are seeking an energetic, proactive, and highly professional Client Relations & Inside Sales Liaison to join our dedicated team. This is a rare opening with an exceptionally stable company—in our 31-year history, only three people have held this pivotal role.

As the primary "face and voice" of our organization, you will manage active client relationships while driving growth through targeted inside sales initiatives. If you are a natural problem solver who thrives on building trust, thinking one step ahead, and engaging healthcare decision-makers, this role offers long-term career security in a collaborative, supportive work environment.

Client Success & Relationship Management (60%)

Serve as the main point of contact for an active database of 800-900 clients representing 4-6 million consumers.

Manage, process, and resolve client requests promptly, maintaining a 24-hour turnaround time on all phone and email communications.

Coach and guide clients to identify and fill performance gaps, ensuring high satisfaction and retention.

Coordinate seamlessly with internal Operations, Customer Service, Compliance, and Leadership teams to streamline workflows.

Inside Sales & Business Development (40%)

Solicit new business opportunities through targeted outbound calls (
50-75 cold calls per week
) using Data Axel (Sales Genie) and Hub Spot.

Promote our comprehensive healthcare revenue cycle solutions, including early-out billing, first-party billing support, accounts receivable management, and third-party collections.

Qualify leads, schedule/conduct prospective sales meetings, and support new accounts from initial contact through implementation.

Must-Haves:

Experience: Background in healthcare revenue cycle management, medical billing, medical/third-party collections, or pharmaceutical sales strongly preferred.

Communication: Superior verbal, written, and phone skills with a polished, highly professional demeanor.

Problem-Solving: Proactive mindset with the ability to anticipate client needs and think one step ahead.

Work Style: Ability to manage multiple priorities independently in a fast-paced environment.

Compliance: Willingness to sign a standard Non-Compete Agreement prior to starting (due to direct access to proprietary client data).

Nice-to-Haves:

Associate's or Bachelor's degree in Business, Marketing, Healthcare Administration, or related field.

Prior experience utilizing Hub Spot or Data Axel / Sales Genie
.

Unmatched Job Stability: Exceptional retention history with long-tenured team members.

Growth & Recognition: Internal advancement philosophy
- If we can trust you with a little bit, we can trust you with a lot.

Great Culture: Relaxed, business-casual work atmosphere with fun internal team competitions.

• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Generous Paid Time Off (PTO) & Holiday Pay
• Early Friday Off (3:30 PM finish to kick off your weekend!)
• Paid On-the-Job Training & Continuous Professional Development