Manager, Field Service

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Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of HVAC Cooling, SPX Cooling Technologies is a leader in high quality industrial HVAC equipment used to cool large facilities like hospitals, data centers, and power plants. With cooling towers, fans, and refrigeration units, companies rely on brands like Marley, Recold, and SGS to provide comfort and mission critical and industrial cooling solutions.

How you will make an Impact (Job Summary)

SPX is a diverse t eam of unique individuals who all make an impact.

The primary purpose of the Manager, Field Services, is to build and lead SPX Cooling's global Data Center Field Services organization, ensuring world-class installation, commissioning, warranty, lifecycle service, and aftermarket support for hyperscale and mission-critical customers. This role establishes the operational strategy, technical capabilities, service partner network, and field execution processes necessary to support the rapid growth of the data center business while delivering exceptional customer experience.

The incumbent partners closely with Sales, Engineering, Product Management, Quality, Operations, and Supply Chain to ensure successful project execution from installation through warranty support. This role develops scalable field service capabilities, standardizes processes, drives continuous improvement, and ensures field operations consistently meet customer, quality, safety, and financial objectives. Success requires strong operational leadership, technical expertise, customer focus, and the ability to build high-performing teams that support a rapidly growing global business.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

• Build and lead a scalable Field Services organization supporting installation, commissioning, warranty, and lifecycle service activities.
• Develop workforce planning, staffing strategies, and service partner capabilities to support global business growth.
• Establish standardized installation, commissioning, warranty, and field service processes that deliver consistent, high-quality execution.
• Ensure field operations comply with customer, safety, regulatory, and quality requirements.
• Lead warranty response activities and coordinate cross-functional resolution of complex technical issues.
• Partner with Engineering and Quality to identify root causes and implement corrective and preventive actions.
• Develop technician training, certification, and third-party service partner qualification programs.
• Establish field service KPIs and performance reporting to improve productivity, responsiveness, quality, and customer satisfaction.
• Build strong relationships with customers, contractors, commissioning agents, and internal stakeholders during critical project deployments.
• Collaborate with Commercial, Product Management Engineering, Manufacturing, and Operations to continuously improve field execution and customer experience.
• Support the expansion of preventative maintenance, lifecycle service offerings, and aftermarket growth initiatives.
• Lead continuous improvement initiatives that enhance operational effectiveness while reducing cost and improving customer outcomes.

What we are looking for (Required/Ideal Experience, Skills, Education)

We each bring something to the table, and we are looking for someone who has:

PERFORMANCE MEASURES

• Successful execution of installation, commissioning, and warranty activities.
• Customer satisfaction and field service responsiveness.
• First-time quality and reduction of warranty-related issues.
• Technician productivity and utilization.
• Development of scalable field service capabilities.
• S…