Banking Services Supervisor

Join Rosedale Bank and Be a Part of OUR STORY

Rosedale Bank
, we pride ourselves on being a true community bank. With a rich 117-year history, over $1 billion in assets, 13 retail branch locations across Maryland, and a team of approximately 150 dedicated employees, we are committed to making a difference—for our customers, our communities, and our people.

We believe what sets us apart is our strong commitment to our people, with a focus on engagement, recognition, work/life balance, growth and development, personal connections, and delivering an exceptional personal‑touch customer experience.

Are you a detail‑oriented leader with a passion for operational excellence in banking? Join our team as a Banking Services Supervisor and help us keep our day‑to‑day banking processes running smoothly. In this role, you'll oversee critical banking operations, support a high‑performing team, and ensure our services meet the highest standards of accuracy, security, and customer satisfaction.

As the Banking Services Supervisor, you will:

• Manage key banking operations including fraud detection, account maintenance, dispute case management, and payment systems (ACH, checks, faster payments).
• Supervise Banking Services Specialists, providing coaching, support, and handling escalated issues.
• Oversee ATM terminals, debit card transactions, digital banking services (bill pay, mobile deposit, online statements), and CRM queue management.
• Support internal account reconciliations, exception item processing, and positive pay programs.
• Collaborate with the Deposit Operations and Services Manager on staffing, scheduling, performance management, and employee development.
• Serve as a liaison for interdepartmental communication and troubleshooting.
• Assist with onboarding new products/services, audits, system upgrades, and vendor management.
• Ensure compliance with FDICIA, BSA/AML/OFAC, Reg. CC, UCC, Reg. E, NACHA, and other regulatory requirements.

• High school diploma or equivalent required; additional education a plus.
• 4+ years of banking operations experience with a focus on deposit transactions, products, and services.
• Minimum 1 year of supervisory or team leadership experience.
• Strong knowledge of ACH rules and regulations and deposit‑related banking regulations.
• Specialized experience with remote channels, digital banking, and debit card platforms.
• Excellent communication, customer service, and interpersonal skills.
• Strong planning, organizational, analytical, problem‑solving, and decision‑making abilities.
• Proven ability to motivate and lead others while working independently.
• Proficiency in core banking systems and Microsoft Office Suite.

• Must be able to remain in a stationary position for long periods of time (50%–75% of the time).
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• 401(k) – fully vested employer match and discretionary year‑end employer profit share contribution
• Health Savings Account with generous employer contribution
• Wide variety of Voluntary Benefit Options
• Employer subsidized Health & Wellness Fitness Program
• Generous paid time off including Birthday Day Off
• Paid Parental Leave
• Discretionary performance‑based bonus program
• RISE Employee Recognition Program
• Paid Community Outreach Hours

We are an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, religion, sex or gender (including pregnancy), age, marital status, disability, national origin, veteran status, sexual orientation, gender identity, genetic information or any other protected class.