Application Support Analyst

We are currently looking for aFull Time Application Support Analyst Ito join our Human Capital Applications team located at the Carl Albert Service Center working8:00AM-5:00PM - Mo Tu We Th Fr.

This position is responsible for providing software support for the Human Capital Management applications (HCM)

• Utilize Service Now and/or Microsoft Teams to track and document user requests
• Respond to telephone and email requests for technical assistance with HCM applications
• Assist with identification, research, and resolution of application related issues
• Document, track, and monitor application issues to ensure a timely resolution
• Responsible for scheduling and completion of service desk and/or Microsoft Teams tasks
• Provide remote support to end users on a variety of application issues, including bug fixes and training
• Daily management of tasks associated with the implementation and on-going administration of the HCM applications
• Assist with software requirement changes, implementing software modifications, and documenting the software business requirements
• Assist with performing testing on new application versions, features, patches and updates
• Assist in new project implementation
• Research user security issues for HCM applications
• Perform preventative maintenance and support of HCM applications as needed
• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Performs all other duties as assigned

Essential:

• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Ability to maintain a high level of confidentiality in all matters
• Ability to work independently
• Honesty, truthfulness, reliability, accountability
• Prioritizes, meets deadlines and works independently in a high-pressure environment and uses appropriate judgement in upward communication regarding assignments
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Ability to multitask
• Relates problems and translates understandable solutions
• Works well within a team
• Organizational and time-management abilities
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Prepares role specific reports

Essential:

• Basic Computer skills
• Must be familiar with the Microsoft Office Suite of products

Nonessential:

• 3 years directly related experience

Essential:

• High School, GED or Equivalent

Nonessential:

• Bachelors Degree in directly related field
• Bachelor's Degree in Computer Science or Management Information Systems preferred

Essential:

• Standard Driver's License
• Pass general background check

Essential:

• Pass pre-employment drug test
• Works in an office setting
• May work remotely
• Sitting up to 75% of shift
• Standing up to 50% of shift
• Sometimes lift and or carry up to 25 lbs

It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission:

• To enhance the overall quality of life of the Chickasaw people.

Vision:

• To be a nation of successful and united people with a strong cultural identity.

Core Values:

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork