Customer Service Representative

Overview

Independent Insurance Agency, voted “Best in The World,” is looking for an experienced customer service representative. We offer competitive pay, commissions, and the luxury of state-of-the-art systems. We offer the choice of preferred market carriers in Oklahoma & Arkansas. We have the ability and the desire to strive to go the Extra Mile for our clients honestly.

Extra Mile Insurance is pledged to Insure Equality in the workplace and with its customers.

• Establish relationships and connections with current and future clients.
• Manage the annual renewal process for all personal and commercial lines clients, including identifying and pursuing potential cross-sell opportunities.
• Manage all personal lines service and billing issues (endorsements, policy changes, third-party requests, etc.).
• Advise and assist personal lines clients regarding the claims process, as necessary.
• Assist personal and commercial lines sales agents with customer service requests, certificates of insurance requests, endorsement, and submissions, as necessary.
• Exhibit continuous growth in the areas of teamwork and personal integrity.
• Post-sales tasks such as sending and retrieving insurance applications, sending policy documents to clients, updating mortgage and lien holders, and assisting clients with the transition process.

• Proficient with computer programs & able to learn new software quickly. Working experience with Microsoft programs (Excel, & Word).
• Have excellent communication skills both verbally and written.
• Very organized and able to follow instructions.
• Patient, respectful, trustworthy, friendly, articulate, honest, and ethical.

• Ideal candidate must currently hold a property & Casualty license.

• Job Type: Full-time
• Work Location:
  
  In person
• License/Certification:
  Insurance Producer Property & Casualty License (Preferred)

• Competitive salary
• Paid time off
• Training & development
• Tuition reimbursement