Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block

At H&R Block, we believe in the power of people helping people and a high performing, connected culture where everyone belongs. We are focused on innovation, client experience, and sustainable growth through our Block Next transformation plan.

As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that will grow stronger every year. You’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office-related growth objectives.

You’ll also be a knowledgeable resource on tax topics and products for associates.

• Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement
• Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved
• Lead daily activities to ensure all tax office associates work is completed on time, with quality standards, priorities and goals
• Build an engaging team environment by training and coaching associates to execute on Service Standards and recognize outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules and ensure accurate timekeeping and overtime management
• Prepare tax returns, as required
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues

• Prior experience in a customer service, shift leader, or similar role
• Experience supervising or managing people
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
• Annual completion of continuing education and ability to meet IRS and applicable state requirements
• Computer proficiency with MS Office
• Ability to work independently with minimal supervision
• Customer-centric mindset, with resilience and determination
• Ability to work a flexible schedule based on business needs
• High school diploma / equivalent or higher

H&R Block invests in our people and supports their total well-being with benefits that can help with health, wellbeing, and financial wellness. Benefits include an Employee Assistance Program with Health Advocate, wellbeing programs, neurodiversity and caregiver support, discounts, and benefits requiring eligibility:
Medical Coverage, 401k, and Employee Stock Purchase Plan. Check  for available benefits.

We are committed to a Connected Culture where trust, care, and connections help everyone belong. You will work in an exceptional environment recognized on Best Companies lists, with colleagues who support each other’s growth. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.

Enrollment or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.