Shift Manager

Job Title

Shift Manager

The Shift Manager ensures customers receive a fast, accurate, friendly experience during every visit. This role leads shifts, provides guidance to crew and other managers, and maintains high standards of quality, service, cleanliness, safety, and profitability.

• Lead shifts each week, ensuring customers receive a fast, accurate and friendly experience.
• Provide leadership to crew and other managers during a shift to ensure quality, service and cleanliness.
• Plan for each shift, monitor performance during the shift, and take action to meet McDonald’s standards.
• Monitor safety, security and profitability; communicate with the next Shift Manager to prepare them for a successful shift.
• Help departments meet their targets during shifts and support overall goals.
• Food Safety
• Internal Communication
• Inventory Management
• Daily Maintenance and Cleanliness
• Managing Crew
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Scheduling
• Training

• Previous leadership experience preferred, ideally within a restaurant, retail or hospitality environment.
• Positive team player with a flexible schedule and passion for fast‑paced work.
• Must be 18 years or older to manage in corporate‑owned restaurants.
• Strong communication, team building and training skills.

• 15-25 days paid vacation
• 10 paid holidays
• 8‑week sabbatical every 10 years
• Educational opportunities:
  Archways to Opportunity, high school degree, college tuition assistance, English classes as a second language
• Medical, dental and vision coverage
• Pre‑tax flexible spending accounts
• Short‑ and long‑term disability, life and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption assistance
• Matching gifts program

• Entry level

• Full‑time

• Management
• Manufacturing
• Restaurants

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant.

I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for this job at a franchisee-operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization. I acknowledge that McDonald’s USA will not receive a copy of my application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee.

I understand that I need to contact the franchise organization for information about its privacy practices.