Plumbing Service Manager

$80, Base Salary + Performance-Based Bonuses | Owatonna, MN

Keep operations running smoothly, improve profitability, and help an established service business grow.

Wencl Plumbing is a locally owned plumbing and heating company serving Owatonna and the surrounding communities. Since 1976, we have built our reputation on quality workmanship, dependable service, and lasting customer relationships.

We are seeking a Service Operations Manager to take ownership of the systems, processes, and business performance that keep our service operations running effectively. This role focuses on coordinating workflow, analyzing performance, improving efficiency, managing operational challenges, and working closely with ownership to strengthen profitability and support continued growth.

You will work primarily from the office, with occasional site visits to check project progress, assess operational needs, and stay connected to the work being performed. A dedicated field leader is responsible for technician training, mentoring, and field-level oversight, allowing you to concentrate on the broader operational and business priorities.

This is an opportunity for an organized, mechanically minded leader who enjoys solving problems, improving how a business operates, and turning performance data into meaningful results.

• Oversee Service Operations: Coordinate scheduling priorities, workload, resources, and day-to-day workflow to keep plumbing and HVAC service operations running efficiently.
• Track Performance and KPIs: Monitor operational metrics, identify trends, and use performance data to evaluate productivity, efficiency, and business results.
• Improve Profitability: Partner with ownership to evaluate service performance, identify opportunities to improve margins, manage operating costs, and support profitable growth.
• Strengthen Processes: Identify bottlenecks, refine procedures, and implement practical improvements that help the business operate more consistently.
• Coordinate Resources: Help ensure labor, materials, equipment, vehicles, and other resources are allocated effectively to meet operational demands.
• Resolve Operational Challenges: Investigate scheduling conflicts, workflow disruptions, resource issues, and other problems that affect service delivery.
• Manage Customer Escalations: Help resolve complex customer concerns, identify underlying issues, and improve processes to prevent recurring problems.
• Connect Office and Field Operations: Maintain clear communication with office personnel, the field leader, ownership, and other team members to keep priorities aligned.
• Monitor Project Progress: Make occasional site visits to check progress, identify potential delays or resource needs, and confirm work is moving forward as expected.
• Support Business Planning: Work directly with ownership to evaluate operational results, establish priorities, and turn business goals into actionable improvements.
• Promote Accountability: Help establish clear processes, expectations, and performance reporting so responsibilities are understood and operational issues are addressed promptly.

• Previous experience in operations management, service management, business operations, or a similar leadership role.
• Experience in plumbing, HVAC, construction, mechanical contracting, or another service-based business is preferred.
• Strong organizational skills and the ability to coordinate multiple priorities without losing sight of the bigger picture.
• Comfort working with KPIs, financial performance, profit margins, and operational reporting.
• A practical, analytical approach to identifying problems and developing effective solutions.
• Confidence making independent decisions, taking ownership,…