Product Support Technician

Mac Lean Engineering is looking to add a
Product Support Technician to our growing Engineering team
based in Owen Sound, Ontario
. If you are looking to be challenged, valued, and rewarded with a competitive compensation package in a dynamic work environment, this position is for you!

The Product Support Technician is responsible for supporting current products from the Mining Division, providing technical support to internal staff and customers in the office and at the customer's site. This position requires the following proficiencies:

• Working with Capital Engineering on the development of new product lines.
• Support manufacturing plant to build a new prototype/existing machines.
• Assist engineering department with root cause investigation.
• Provide technical summary reports.
• Review and analyze field commissioning reports to determine trends.
• Prepare feedback for operational improvements and/or deficiencies to Product Marketing Manager and/or Product Engineering Manager.
• Provides technical feedback to Product Marketing and Product Engineering regarding equipment performance and reliability.
• Review spare parts recommendations and assist with developing lifetime operation cost models on new equipment.
• Assess the equipment fleet and provide a feasible solution to the mine site.
• Provide field service and training departments with maintenance and operation information on new products and updated components.
• Ability to travel to customer site/Mac Lean branches to provide direct technical support globally.
• Go underground to troubleshoot, repair, and provide a recommendation to prevent recurrently.
• Handle customer inspections of new equipment, a follow-up to ensure the work is completed before shipment.
• Field follow-up on recent deliveries, provide feedback on performance, recommended spares list for new machines.
• Product introduction, either 1st type to an existing mine or 1st MEMCO unit to a new customer.
• Technical product training external and internal resources.

The successful candidate(s) must be willing to learn, open-minded and flexible, organized and detail oriented, team oriented, disciplined, and must have a positive attitude, along with the following qualifications:

• Preferred Heavy Duty Equipment Mechanic (HDEM) or Mechanical Engineering Technologist, Licensed Journeyman electrician 309A or 442A Industrial Electrician
• Five to Ten (5-10) years' experience in mining equipment
• High level of computer literacy and proficiency with MS Office
• Ability to train and transfer knowledge to others
• Strong investigation and diagnostic skills
• Excellent written and verbal communication skills

Founded in 1973 in Ontario, Canada, Mac Lean Engineering is the world's largest Canadian-based manufacturer of underground mining equipment. While continuing to expand both our product range and global footprint, we remain privately owned and committed to the founder's original design principles: safety, productivity, and enduring quality. Our company delivers mobile equipment solutions for both underground and surface mining, supported by unit-of-one manufacturing expertise and a global service network.

Driven by a strong commitment to safety, productivity, and customer support, Mac Lean serves mining operations worldwide through branches in Canada, the United States, Mexico, Peru, South Africa, and Australia. We operate five manufacturing facilities located in Collingwood, Owen Sound, Barrie, North Bay, and Mexico, and employ over 1,000 people across six countries and four continents. The next chapters of Mac Lean's mining innovation story are being written within the broad themes of electrification, automation, and digitalization of the global mining industry.

Our skilled tradespeople work in a…