Customer Experience Associate

Location: Port Elgin, Ontario, Canada

Hours: 15 hours per week

Line Of Business: Personal & Commercial Banking

Pay: $22.00 – $28.33 CAD per hour

Customer Experience Associate responsible for performing a broad range of customer service transactions, ensuring a positive customer experience and promoting banking solutions.

• Process financial transactions such as deposits, withdrawals, and bill payments in accordance with operating procedures and regulations.
• Identify customer needs and recommend suitable banking solutions while maintaining discretion.
• Resolve customer concerns using standard procedures and escalating non‑standard issues as needed.
• Achieve assigned goals by promoting banking solutions and completing processes accurately and on time.
• Build a positive, diverse and equitable work environment by participating in team effectiveness and performance development.
• Assist the team with routine activities and keep teammates informed of status.
• Recommend operational improvements to enhance quality of customer experiences.

• High school diploma and/or 1+ year of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning, and time‑management skills.
• Proficiency with MS Office (Word, Excel, Outlook) and internet.
• Initiative, accuracy, and detail orientation in a fast‑paced environment.
• Excellent communication skills, both verbal and written, with a calm, courteous demeanor.

TD provides a comprehensive Total Rewards package, including base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits, career development, and reward and recognition programs.