On-site Intune Compute & MDM Technician

Overview

On-site Intune Compute & MDM Technician role at NTT DATA North America.

Location:

Tiverton, Ontario (CA-ON), Canada (CA).

• Analyze and understand our current workstation management environment
• Manage user devices in our SCCM / MEM / Intune environment
• Manage and update workstation configurations (image/Auto Pilot)
• Manage and implement new policies in our Active Directory/Intune environment
• Manage application deployments and their updates
• Develop and deploy scripts for the complex configuration of Windows
• Document the processes, structure and configuration put in place
• Support complex and modern end user computing solutions
• Understand and promote end user technology standards for hardware, OS, core applications, and peripherals
• Support end user architecture to evaluate, establish, integrate and maintain end user technology applications used to manage desktops, laptops, virtual desktops, virtual applications and mobile devices
• Support end user architecture to proactively automate, streamline and simplify processes and routine tasks
• Create and update system documentation for operations, and support teams
• Participate in multiple cross-company projects and initiatives that impact the end user computing solutions and experiences
• Maintain excellent organizational skills and attention to detail
• Ensure solutions and strategies align with up-to-date security standards
• Identify and implement improvements including standardization, automation, and optimization of services to reduce costs and improve delivery speeds
• Establish and maintain technology standards, templates, and technical documentation as necessary
• Deploy monthly and priority Windows updates
• Prepare new workstation and laptop images – two versions:
  1) remote and
  2) on USB for IT field techs
• Interface with IT technicians for machines that won’t image, new machines needing an image, new drivers, and all end user computing technology
• Evaluate and approve peripheral hardware such as docking stations
• Windows Operating System patching – Weekly/Monthly/Yearly
• Update persistent VDI and floating VDI images/environments
• Assignment of VDIs when requested in tickets
• Update/validate firmware/drivers on devices and peripherals

• Prior experience with Windows OS 10-11, policy administration
• 7 x 24 hour on-call support with primary working hours in the Canadian EST time zone
• Responsible for complex testing and analysis of all elements of the computer systems
• Analyzes and provides innovative solutions to system engineering and design projects
• Represents the organization in front of critical audiences such as clients/customers/vendors/executives
• Thorough understanding and management of customer business needs and expectations
• Candidates must have exceptional customer service, problem solving, and communication skills
• Must have sufficient technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals
• Possess the ability to work independently with minimal management supervision and with a global team of engineers
• Strong team player with ability to work in a team and as individual contributor
• Strong organizational and documentation skills
• Fast learner, flexible and able to work on multiple tasks

• Bachelor’s degree in computer science, Information Technology, or a related field
• Possess 3-8 years of relevant professional experience or equivalent combination of education/experience
• Proven experience as an SCCM/Intune Engineer or similar role
• Significant experience designing, developing and deploying Power Shell scripts in production environments
• Strong understanding of mobile device management (MDM) and mobile application management (MAM) principles
• Experience with endpoint security solutions and protocols
• Excellent problem-solving and communication skills
• Ability to work collaboratively in an Information Technology, or a related field
• In-depth knowledge of Microsoft Intune, including configuration, policy management, and troubleshooting, Auto Pilot in a fully managed and/or Co-Managed environment, and Apple ADE, Samsung Knox
• Familiar it…