IT Helpdesk Technician Job Owen Sound area,Markdale Ontario Canada,IT/Tech

Location: Markdale

Title: IT Helpdesk Technician
Department: Chapman’s IT Services
Reports to: IT Manager

Job Summary:

We are seeking an IT Helpdesk Technician to join our growing team. This role combines helpdesk support, systems administration, and break/fix troubleshooting in a dynamic production and office environment. The successful candidate will provide hands-on and remote support to end-users, assist in the maintenance and administration of IT infrastructure, and help ensure smooth day-to-day IT operations.

Key Responsibilities:

Provide first and second-level helpdesk support to end-users across the organization

Troubleshoot hardware, software, and network issues across desktops, laptops, printers, mobile devices, and peripheral equipment

Perform break/fix repairs on hardware components as needed

Assist in systems administration tasks such as user account management, group policy updates, and server maintenance

Monitor and respond to automated system alerts and escalate issues as appropriate

Document issues, troubleshooting steps, and resolutions within the IT ticketing system

Support the setup, configuration, and deployment of workstations, laptops, and mobile devices

Collaborate with IT leadership and other departments to support IT projects and initiatives

Participate in after-hours on-call support rotation as needed

Qualifications:

2–4 years of IT support experience in a helpdesk, technical support, or systems administration capacity

Strong knowledge of Windows 11 operating systems and Microsoft Office 365 applications

Hands-on experience with Active Directory (user creation, group management, password resets)

Solid diagnostic and troubleshooting skills for both hardware and software issues

CompTIA A+ Certification preferred; other certifications such as CompTIA Network+, MCSA, or similar considered an asset

Basic understanding of networking concepts (LAN/WAN, TCP/IP, VPN) is an asset

Exposure to tools such as Microsoft Intune, Autopilot, Meraki networking devices, or Fortigate firewalls would be considered an asset

Ability to work independently and manage multiple tasks in a fast-paced environment

Excellent written and verbal communication skills

Strong customer service orientation with a proactive attitude toward problem-solving

Working

Location:

This position is based in office in Markdale Ontario, day shift hours.

What We Offer:

Competitive wages

Opportunity to grow with the company

Excellent benefit package

Generous performance-based bonuses

Excellent pension package

Active social committee

Employee assistance program

Group home and auto insurance

Job stability (no layoffs)

Subsidized lunches at our onsite Cafeteria

We enjoy what we do, and we do it best

Free ice cream!

Compensation: This is a salaried role with a starting range of $52,000 to $60,000 per year.

Disclaimer:

The above statements are intended to describe the general nature and level of work to be performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time and as needed.

We thank all those that apply in advance for your application however only those selected will be contacted. No phone inquires please.

Apply Now


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