Team Account Manager; Teamwear + Custom Apparel

Position: Team Account Manager (Teamwear + Custom Apparel)
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Final date to receive applications Date:  February 20, 2026

Type:  Full-Time (includes Saturdays)

Reports To:

General Manager (Store)

About the Role
We’re hiring a Team Account Manager to lead and grow our team, school, association, and corporate account business out of our Owen Sound store.

This is a relationship-based role, but it’s also operational: you’ll be the person who owns the process , keeps accounts organized, communicates clearly, and ensures every order is delivered on time and done right .

This position offers an excellent opportunity for individuals interested in the fashion industry and looking to develop their skills in sales, marketing, and business development.

If you thrive on deadlines, managing details, and being the go-to contact for teams and organizations — this is for you.

What You’ll Be Responsible For
1) Own the Team Business

Build and maintain organized order tracking (deadlines, sizing, PO’s, deposits, artwork, status updates)

Ensure every order meets expectations for quality, accuracy, and timelines

Run fittings / sizing sessions for teams, schools, and organizations

2) Communication & Account Management

Be the primary point of contact for coaches, volunteers, team reps, schools, and corporate clients

Communicate clearly and proactively by phone + email (no “waiting for someone to ask”)

Confirm details early to avoid last-minute errors: names, sizes, quantities, logos, decoration specs

Manage issue resolution when things go sideways (and keep the client confident throughout)

3) Deadlines & Quality Control

Set timelines with customers and enforce ordering cutoffs

Ensure artwork approvals are correct before anything hits production

Check orders for accuracy at receiving/pickup and correct issues quickly

Keep internal teams aligned so nothing falls through cracks

Build relationships that keep organizations coming back year after year

Identify new opportunities (fanwear, warmups, sponsor gear, staff apparel, fundraiser programs)

Help expand team programs across multiple sports and seasons

5) Partner With Store Leadership + Retail Team

Work closely with management and the retail-side team to keep priorities aligned

Support walk-in team/custom requests when needed

Ensure the store looks prepared for team season rushes (catalogs, samples, sizing kits, process clarity)

What We’re Looking For

You are organized to a fault — you track everything and don’t drop details

You are confident communicating professionally with teams + businesses

You are deadline-driven and don’t get overwhelmed when it’s busy

You can manage multiple orders at once without quality slipping

Experience in team sales, custom apparel, uniform programs, or account management is a big asset

Familiar with decoration processes (screen print, embroidery, heat press, DTF) is strongly preferred

Retail experience helps, but this role is team-business first

Why This Role Matters
This position is a key part of growing our Owen Sound location and ensuring our team/custom business operates at a high level — organized, reliable, and professional. We want customers to feel like they’re working with someone who has it handled.

What We Offer

Competitive wage based on experience

Staff discount on equipment + apparel

Strong support systems, vendors, and established team programs

A store environment where quality and deadlines matter

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Charitable registration number  RR0001

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