First Case Coordinator - Community Services; Temporary

Position: Housing First Case Coordinator - Community Services (Temporary, Full-Time)
Grey County's Housing division of the Community Services department is recruiting a Housing First Case Coordinator for an 8-month contract. The contract is expected to begin in October 2026 and conclude in June 2027. This job posting is for an existing vacancy.  Purpose  The Housing First Case Coordinator will provide support and coordination via outreach to new housed individuals and families from the Grey County By-Name List.

The coordinator will provide intensive wrap around housing supports to engage, educate, and assist with connecting to appropriate services.
The Housing First Case Coordinator will work with a defined caseload of individuals newly housed from homelessness supporting them in maintaining those new accommodations. The role has a focus on intensive, client-centered case management, relationship-building with landlords, and a coordination of wraparound services to ensure long-term housing stability.
As a social work professional, the Housing First Case Coordinator will use a planned and collaborative approach to provide case management and housing supports to individuals living with complex concurrent disorders or acutely elevated risk to reduce their risk of homelessness, crisis, or hospitalization and promote an improved quality of life.
Responsibilities  Case Management Supports   Provide intensive case management to a caseload of up to 12 households for a 6-month support period
Support clients in navigating move-in logistics, including furnishing, utility setup, and lease understanding
Assist with accessing income supports such as social assistance, disability benefits, and rental supplements
Connect clients to local services such as food programs, healthcare, mental health services, employment supports, and financial counseling
Conduct regular in-person check-ins to monitor progress, address emerging needs, and build trust
Address crises, disputes, or behavioral challenges that may impact housing stability
Educate clients on tenant rights and responsibilities, fostering independence and housing retention post-support
Provide case management supports for identified households with a focus on housing stabilization.
Make referrals for specialized supports for residents based on their goals, needs, and choices
Community Outreach & Engagement   Build and maintain strong working relationships with landlords and property managers to secure and stabilize housing placements
Advocate for additional units to be designated within the Coordinated Access system based on successful tenancy outcomes
Educate landlords on Housing First principles and act as a liaison to address tenancy concerns early
Promote positive outcomes to encourage landlord participation in housing programs.
Utilize The Homeless Individuals and Families Information System (HIFIS) to support the Coordinated Access system
Act as liaison with caregivers, support workers, social, community, and medical and law enforcement agencies that may be involved with residents to facilitate a coordinated approach to service provision
General   Provide crisis intervention, conflict resolution, and use negotiation skills, as necessary
Maintain timely and accurate case notes, service records, and assessments
Enter all required client data into the HIFIS (Homeless Individuals and Families Information System) platform
Monitor and document client progress toward individualized goals and housing stability
Uphold confidentiality, professionalism, and ethical standards in all client and partner interactions
Provide feedback to the Homelessness Response Supervisor and Coordinated Access System around gaps in services
Participate as an active member of a multi-disciplinary team with demonstrated flexibility in adapting to job demands and dynamic work environments
Other duties as assigned by the Homelessness Response Supervisor
Working Conditions  Usual hours of work are 35 hours per week; core hours are 8:30 AM to 4:30 PM. Work is performed mostly in the community providing morning community outreach Monday to Friday. Work is mostly split 20% in office setting and 80% in community.  The Housing First Case Coordinator travels throughout Grey County. The successful candidate would exhibit excellent risk assessment skills to ensure health and safety when visiting residents in community.  

Some overtime is required to cope with deadlines, peak periods, unexpected situations that arise. Occasionally works evenings and weekend hours in emergency situations.  Internal Working Relationships …