Case Manager Generalist

VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non profit human services organization committed to serving people in need strengthening families and building communities VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs Upward Bound college prep programs veterans services homeless shelters low income housing program as well as drug and alcohol rehabilitation Learn more at wwwvoalaorg

Per Hour

• VOALA offers competitive medical dental vision and retirement benefits

The Case Manager Generalist provides case management services to clients classified as low acuity The Case Manager Generalist is the primary point of contact to coordinate services and care for assigned clients Each Case Manager Generalist handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available

Conducts comprehensive screenings and assessments with individuals or families to collect functional environmental psycho social financial employment housing educational and health information as appropriate

Assess barriers facing the clients and develop a case plan Coordinate individualized planning with clients to meet short and long term needs

Provide service linkages and support systems to ensure identified needs are met Coordinates case conferences with residents consults with service team monitors progress of clients on case plan assists clients to meet the agreed upon goals

Acts as advocate for client before judicial community social service and administrative bodies as needed; facilitates support groups and client participation as appropriate

Ability to work and deal with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental illness substance abuse recently released from incarceration and other challenges

Services for this position must be provided on site As a result the position requires incumbents to report to work on site each day of active employment

Assessment through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the clients needs set goals and find the necessary resources to meet those goals

Coaching and Social Support accompany participants to activities and services

Coordinate Care and Case Management as part of team connecting participants to appropriate services

Advocacy for participants before other agencies community settings

Capacity Building motivating participant progress

Outreach and Engagement Meet participants and bring into programs

Other duties as required and may be subject to change

As service providers to the underprivileged and vulnerable in our community all employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities

Must be able to pass a fingerprint clearance background check including criminal history personal references employment and education verifications

Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental illness substance abuse recently released from incarceration and other challenges

HSGED Completion of VOALA Case Management training within 6 months of hire

Minimum 1 year general experience in case management or…