Warehouse Supervisor

Job Title:

Warehouse Supervisor

Department:
Warehouse

Location:

Hanover, ON

Employment Type:

Permanent Fulltime

Reports To:

Director of Operations

About Smitty’s Furniture

We are a fourth-generation, family-owned furniture retailer specializing in high-quality, Canadian-made furnishings. For over 75 years, we have been a trusted name in Southern Ontario, guided by our vision to inspire connections and create warmth in every home. With a strong focus on exceptional customer experience, we value the relationships we build with both our loyal customers and our deeply experienced team.

Operating from three locations, Hanover, Kitchener, and Barrie, we proudly promote and sell leading furniture and mattress brands manufactured in Canada, living our commitment to quality and craftsmanship every day.

About the Position

The Warehouse Supervisor plays a key role in enabling Smitty's to achieve its vision: to inspire connections and create warmth in every home. You do this by providing hands-on, day-to-day supervision of our warehouse team, ensuring product moves safely, accurately, and on time from receiving through to delivery, and by acting as the front-line leader for health and safety in the warehouse.

This role is Monday to Friday, generally 40 hours per week with flexibility for various work demands.

What will you be doing?

Team Supervision:

• Front-line supervision of the warehouse team, including shipping, receiving, and customer pickups
• Assign daily tasks and adjust priorities to meet receiving, loading, and delivery schedules
• Support the Director of Operations with scheduling, time off coverage, and shift planning
• Ensure all team members receive job-specific and SOP training
• Provide input to the Director of Operations on hiring, performance reviews, and coaching conversations
• Initiate open and candid conversations with team members and escalate performance or conduct concerns promptly
• Maintain regular team huddles to ensure the efficient and timely flow of information

Health & Safety:

• Ensure team members work in compliance with the OHSA and Smitty's health and safety policies, practices, and SOPs; recognize compliance and correct non-compliance
• Perform workplace inspections and ensure identified hazards are classified, reported, and corrected according to Smitty's hazard classification process
• Conduct safety talks and information meetings covering safety, staff issues, and product issues
• Be present at accident and incident investigations and ensure reports are completed and forwarded promptly
• Enforce PPE requirements, including approved steel-toed footwear in all warehouse areas
• Ensure only trained and certified team members operate lift trucks and that pre-use safety inspections are completed and signed off
• Support workplace injury management with the Director of Operations and Human Resources, including injury reporting and return to work processes

Shipping, Receiving & Product Handling:

• Oversee the day-to-day flow of shipping, receiving, customer pickups, and transfers between locations
• Ensure incoming product is inspected, and shipment damage is documented to support recovery of vendor credits
• Ensure product is received, staged, and stored in an efficient and orderly manner
• Supervise pre-delivery inspection and assembly so product leaves the warehouse delivery-ready
• Oversee the accurate loading of delivery vehicles against the daily delivery schedule
• Assist with product display arrangements at Showroom and assistance with installation of new product
• Maintain inventory accuracy through proper handling, location management, and cycle counts

Equipment & Facility:

• Ensure lift trucks, material handling equipment, and warehouse tools are maintained, inspected before use, and safe to operate
• Maintain a neat, organized, and hazard-free warehouse through consistent housekeeping standards
• Maintain the properties of Smitty’s ensuring that they remain clean, free from debris, and in winter ensuring the sidewalks are cleared and salted
• Report equipment defects and facility maintenance needs to the Operations Manager
• Other related duties as may be assigned

What is going to help you be successful?

• High school diploma required; post-secondary…