Gaming Attendant

Gaming Attendant – Owensboro Racing & Gaming

Title: Gaming Attendant

Requisition #: 2782

Location: Owensboro, KY, 42303

Property: Owensboro Racing & Gaming

The Gaming Attendant is responsible for providing a safe, enjoyable, and efficient gaming experience for all patrons. This role includes monitoring gaming machines, assisting customers, ensuring compliance with gaming regulations, handling cash transactions, and performing minor maintenance tasks as needed.

• Greet patrons in a friendly and professional manner and provide assistance with game rules, machine operation, and general inquiries
• Monitor gaming machines for proper operation, promptly report malfunctions, and perform minor troubleshooting when appropriate
• Ensure compliance with all local, state, and federal gaming regulations, including verifying patron age and promoting responsible gaming practices
• Accurately handle cash transactions, process payouts, and maintain balanced cash drawers
• Maintain cleanliness and organization of gaming areas and perform routine machine maintenance
• Coordinate with technicians for major repairs or technical issues
• Collaborate with team members, including security and hospitality staff, to ensure smooth operations and an exceptional patron experience

• Excellent interpersonal and customer service skills
• Strong verbal communication abilities
• Effective problem‑solving and troubleshooting skills
• Basic understanding of gaming machines and related technology
• Ability to accurately handle cash and financial transactions
• Ability to work effectively as part of a team

• High school diploma or equivalent required
• Previous customer service or gaming industry experience preferred
• Must obtain and maintain all required gaming licenses or certifications as mandated by local or state authorities

• Regularly required to stand, speak, hear, use hands, and reach with hands and arms
• Occasionally required to sit
• Must be able to lift and/or move up to 10 pounds occasionally
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and peripheral vision
• Noise level is moderately quiet in office areas and may be loud on the gaming floor
• Potential exposure to cigarette smoke on the gaming floor
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the Twin Spires horse racing online wagering business, and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence.

We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

• Entry level

• Full‑time

• Management and Manufacturing

• Gambling Facilities and Casinos