Shift Supervisor, Gaming-Ex

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ABOUT CHURCHILL DOWNS INCORPORATED

Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the Twin Spires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence.

We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Step into the action with a leadership role atOwensboro Racing & Gaming!We’re looking for an energetic, service-drivenGaming Shift Supervisorto help keep our gaming floor running like a well-shuffled deck. In this dynamic role, you’ll lead the charge during your assigned shift—coating team members, ensuring games run smoothly and fairly, and delivering unforgettable guest experiences.

Supervise and coordinate all gaming activities and floor staff during assigned shifts.

Ensure games operate in compliance with state/local regulations and internal policies.

Provide and model excellent customer service to all guests.

Resolve patron concerns or disputes professionally and elevate as needed.

Monitor table games, electronic games, and equipment for proper function and compliance.

Conduct walk-throughs to ensure the floor is clean, safe, and fully operational.

Train, coach, and evaluate team members to meet performance and compliance expectations.

Protect the integrity of gaming operations—ensuring and transparent play.

Complete and review daily shift reports including table performance, staff activity, and revenue summaries.

Oversee financial operations related to payouts, transactions, and shift accountability.

Work in close coordination with Security and Surveillance to maintain a secure environment.

Support and enforce emergency protocols and safety procedures.

Other duties as assigned.

Strong leadership and team coordination skills.

Excellent interpersonal and guest service skills.

Ability to remain calm, professional, and solution-focused in fast-paced or high-pressure situations.

Strong verbal and written communication skills.

Working knowledge of gaming operations, floor procedures, and relevant regulations.

Sound judgment and ability to handle sensitive situations discreetly.

Basic computer proficiency and experience with gaming floor management systems.

• This job requires you to be 21 years of age or older.

High school diploma or equivalent required.