Deskside Technician II

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Stefanini Group is looking for a Deskside Technician II for a globally recognized company. For interested applicants, click the apply button or contact Alfher Hidalgo at  /  for faster processing.

Stefanini is a full‑service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises worldwide. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

• Support IT equipment in a large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC support – IT equipment install/move/add/change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client’s ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Research and follow appropriate KB articles
• Work on‑call and other after‑hours support needs
• May provide executive support
• Various other tasks associated with deskside services
• Be available to provide support at other client locations as needed
• Other duties as assigned

• Experience supporting Mac OS, Windows OS, Microsoft Office, smart phones, AV conferencing systems, printers and PC hardware
• Positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Willingness to learn new technologies
• High school diploma (required)
• Deskside or desktop end‑user computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid‑response user support
• Proven ability to balance, prioritize and organize multiple tasks

• A+ certification
• Microsoft Certified Professional (MCP)
• ITIL Foundation
• Lean Six Sigma

Entry level

Full‑time

Engineering and Information Technology

Business Consulting and Services

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