Advisory Services Consultant

This position follows a hybrid schedule with 2-3 in-office days per week. Our office is located at 811 East Parrish, Owensboro, KY.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is responsible for delivering Electronic Health Record (EHR) and integrated technology training to a diverse group of users as part of the Optum Health Informatics division supporting client Market Performance Partnerships (MPPs). Training services include initial new hire onboarding, upgrade/project‑specific, mastery and adoption to promote effective and efficient technology use, improve clinical workflows, and enhance user satisfaction. The EHR Trainer collaborates directly with the EHR Instructional designer to follow established training program guidelines, identify required changes/improvements, and support maintenance of training artifacts.

This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm CST. It may be necessary, given the business need, to work occasional overtime.

This will be on the job training and the hours during training will be 8:00 am to 4:30 pm CST, Monday - Friday.

• Conduct classroom, virtual, and one‑on‑one training sessions for EHR users following established curricula and proficiency assessment guidelines.
• Maintain core knowledge of key practices and workflows (business or clinical).
• Administer and grade end‑user proficiency examinations and track training program completion and other outcome metrics.
• Utilize training technologies such as Learning Management System to track training data to support enrollment processes, proficiency assessments, and course completions.
• Adapt training based on learner preferences, generational priorities, and learning barriers to individualize learning, as able.
• Maintain active credentialed status to demonstrate expertise in training delivery, ensuring alignment with program standards and requirements for assigned EHR applications, as applicable.
• Develop and deliver engaging training sessions (in‑person and virtual) for clinical and operational users on technology functionality, workflow efficiencies, and best practices.
• Deliver advanced EHR training (Mastery sessions) tailored to clinical specialties and/or roles following standard structure.
• Collaborate with stakeholders to assess training needs and identify content to meet ongoing training needs for targeted audiences (e.g., physicians, nurses, front desk staff) driving operational excellence and adoption of best practice workflows.
• Provide at‑the‑elbow/virtual support during go‑live and post‑implementation phases.
• Monitor user adoption and proficiency and identify areas for improvement or retraining.
• Identify workflow improvement opportunities and collaborate with cross‑functional teams to align EHR usage with best practices.
• Serve as a liaison between end‑users and technical teams to report issues, gather feedback, and suggest system enhancements.
• Stay current with EHR updates, regulatory requirements, and industry trends to ensure training remains relevant and compliant.
• Assist in change management efforts to promote user engagement and minimize resistance.
• Assist with testing, upgrades, and optimization priorities.
• Demonstrate flexibility to work varied hours to meet operational business needs, as required based on scope of role, and collaborate with peers and operational staff and leaders across the system to identify training needs, recommend continuous education and mastery training programs, optimize resources…