Director of External Communications

• Senior communications leader with deep expertise across corporate, consumer, executive, and issues communications, capable of shaping a differentiated US narrative while moving seamlessly between strategic counsel and hands-on execution.

• Brings strong public-company and regulated-industry experience, ideally across fintech, payments, or financial services, with expertise in top-tier media relations, executive thought leadership, crisis communications, and complex or market-sensitive communications.

• US remote opportunity with significant cross-functional exposure to senior leadership and the opportunity to build Zip’s external communications strategy as the business evolves from a single-product BNPL company into a broader multi-product platform.

Zip is entering its next phase of growth as it expands from a single-product business to a multi-product platform. We are looking for a Director, External Communications to shape a clear, credible story about Zip, our products, and the customers and merchants we serve.

This is a senior, US-led role best suited for a communications leader who can move comfortably between the boardroom and the newsroom, reporting to the Chief Customer & Marketing Officer. This isn’t a traditional PR role. You’d own our relationships with reports, but also how Zip shows up in the conversations that influence awareness, trust, and consideration with podcasters, subs tackers, and influencers who move consumer opinion.

You will lead Zip’s external communications function, including accountability for corporate, consumer, executive, and issues communications, owning the strategy, organization, and outcomes required to strengthen the company’s reputation while building the systems that make communications more consistent, timely, and effective.

You will partner closely with Investor Relations, Legal, Finance, Marketing, Product, Growth, People, and regional communications leaders. The role will help Zip prepare for public-company milestones and communicate with the discipline expected of a company with public-market stakeholders. If you can help us turn our story and products into something a host wants to run live, let’s chat

• Build and execute an integrated US external communications strategy that connects Zip’s business priorities, financial performance, products, customer value, innovation, and responsible growth.
• Develop and govern a differentiated US corporate narrative and external positioning that strengthens how Zip shows up with customers, media, investors, and other external stakeholders.
• Partner with Brand, Marketing, Product, Growth, and other teams to ensure earned, owned, executive, and product communications reinforce one another.
• Identify and accelerate storytelling opportunities across the business, turning product launches, partnerships, customer insights, company milestones, and relevant industry moments into credible external stories.

• Own the quality and consistency of Zip’s earned-media strategy and performance across financial, business, technology, fintech, payments, and consumer outlets.
• Build proactive media programs and meaningful relationships with top‑tier reporters and editors.
• Identify the stories, data, executives, and industry moments that can differentiate Zip and increase its relevance in US conversations.
• Manage inbound and proactive media opportunities, intervening directly on the most material or sensitive matters and ensuring external communications are timely, accurate, and aligned with Zip’s broader narrative.

• Ensure Communications has an early seat…