Intake Coordinator

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Base pay range: $16.00/hr - $17.00/hr

Intake Coordinator

Owensboro, KY

Veterans Services

Full-Time, Non-Exempt

Program Manager

Volunteers of America Mid-States (VOA) is a non‑profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.

When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission‑driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

• Health and Wellness
  • Employee Assistance Plans (EAP)
  • Health and Wellness Program
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Account
  • Health Spending Account
  • Short Term Disability
  • Met Life Legal Plans
• Financial Wellbeing
  • Competitive Compensation Packages
  • Life Insurance (company paid)
  • 403b retirement plan with company fund matching
  • Employee discounts
  • Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
  • All company paid benefits and paid time off effective day one
• Work Culture
  • Commitment Committee
  • Justice Committee
  • Integrity Committee
  • Compassion Committee
  • Retention Committee
• Training & Development
  • VOA LEAD Program – Leadership Development Program
  • VOA University – Staff Development
  • VOA Academy – Clinical Training and Development

The Intake Coordinator for the Supportive Services for Veteran Families (SSVF) Program is the first contact between veterans and available SSVF services.

The Intake Coordinator will
1) determine the eligibility of those veterans who seek assistance by completing the screening forms during the initial interview;

• process and prepare preliminary assessments of all very low income veteran families referred to the SSVF Program;
• make appropriate referrals to all community partners and resource providers for crisis intervention and short term housing stabilization;
• complete a screening over the phone and assign eligible participants to the applicable case manager;
• enter enrolled clients into the Homeless Management Information System (HMIS); and
• update and maintain all Excel spreadsheets or client trackers.

• Bachelor’s degree and less than five (5) years of experience in the field; a person with five (5) years of experience in the field and no degree; a veteran with three (3) years related work experience.
• Must have knowledge of customer service skills; previous telephone system experience and proficient computer skills; well organized, self‑starter, and able to work as a member of a team.
• Excellent verbal and written communication skills, high degree of organization, and creative problem‑solving skills. Must have a personal automobile, valid driver’s license, liability insurance, and be willing and able to travel between counties served. Must have ability to work independently and solve problems creatively.
• Superior written and oral communication skills mandatory, as well as the ability to communicate professionally and appropriately via telephone and in person.
• Ability and desire to maintain confidentiality of all persons requesting assistance, the services requested, and the outcome of his/her request.
• Must demonstrate initiative and strive to continually improve process and relationships.
• Excellent time management skills, including demonstrated ability to manage multiple projects and set priorities to meet deadlines.
• The…