Security Shift Manager

Title:

Security Shift Manager

Requisition #: 4681

Location:

Owensboro, KY, US, 42303

Property:
Owensboro Racing & Gaming

Ready to bring the energy and keep the good times rolling? As our Security Shift Manager
, you aren't just managing a shift—you’re the captain of high-stakes fun, safety, and operational excellence! Reporting directly to the Director of Security and Surveillance, you’ll lead a top-tier security squad to protect our guests, team members, and high-energy property. If you thrive in a fast-paced environment where no two days are the same, love delivering 5-star customer service, and take pride in keeping our gaming floor safe, vibrant, and compliant, this is your winning ticket!

• Lead the Crew:
  Supervise, train, mentor, and inspire your team of security professionals. You’ll champion talent development, performance management, and keep squad morale high.
• Keep the Floor Safe & Vibrant:
  Ensure our facility remains clean, secure, and compliant so patrons and team members can focus on having a blast.
• Master of Operations:
  Execute daily security strategies, enforce Standard Operating Procedures (SOPs), Special Post Orders, and directives set by the Director.
• Emergency & Incident Boss:
  Take charge during security alerts, emergencies, routine issues, or internal gaming disputes with calm, decisive leadership.
• Investigate & Report:
  Lead investigations on property incidents (including Workers' Comp and General Liability), gather evidence/testimony, review violations, and write up detailed, clear reports.
• Stand Up for Safety:
  Represent the property at hearings, provide testimony when called upon, and maintain an eagle-eye view of all safety standards.
• Financial & Budget Savvy:
  Help hit departmental financial goals by forecasting shift needs, scheduling smart, controlling expenses, and helping manage the budget.
• Guest-First Mindset:
  Deliver high-wattage hospitality! Build rock-solid relationships with guests and coworkers through friendly, professional, and positive interactions.
• Play by the Rules:
  Ensure strict compliance with company policies, IT procedures, internal controls, Kentucky Horse Racing Commission (KHRC) rules, and state/federal regulations.
• Flexibility & Grit:
  Thrives under pressure and loves the energy of peak gaming hours—maintaining stellar attendance across nights, weekends, and holidays.
• And More:
  Step up to tackle special projects and additional leadership duties whenever duty calls!

• Age Verification:
  Must be 21 years of age or older to apply and work within the gaming facility.
• Sharp Analytical Mind:
  Ability to read, analyze, and interpret complex regulatory documents, data, and incident details to make sound decisions fast.
• Cool Under Pressure:
  Exceptional ability to troubleshoot, problem-solve, and stay composed in a high-octane, fast-moving gaming environment.
• Master Communicator:
  Top-notch verbal and written communication skills for writing reports, briefing teams, and talking with guests.
• People-First Leader:
  Proven track record of building positive team dynamics and handling guest interactions with tact, warmth, and professionalism.
• Licensing Readiness:
  Must be able to obtain and maintain a valid Kentucky gaming/racing license and a Race and Sports book Employee License.
• Schedule Flexibility:
  Ready to rock odd hours, night shifts, weekends, and holidays when the gaming floor is buzzing.

• Experience:
  
  5+ years of proven leadership experience in security operations, law enforcement, or a related high-volume field required.
• Education:
  
  Associate’s degree or higher in a relevant field preferred.
• Certifications:
  
  First Aid, CPR, and Security Awareness…