Field Service Technician

Direct Hire Field Service Technician (Plastics Processing Equipment)
Location: Kent, OH (Training location) Remote/Hybrid after training
Travel: Must be able to travel domestic & internationally
MUST HAVE VALID PASSPORT
Compensation is based on experience

Position Overview:
As a Field Service Technician, you’ll be the primary technical representative to our customers for all product installation, maintenance, and repair needs. This role offers hands‑on work with sophisticated machinery and the opportunity for extensive national and international travel. After in‑depth training at our Kent facility, you’ll transition to a remote or hybrid schedule that accommodates your project‑based travel.

Key Responsibilities:

• Serve as THEon‑site technical expert
• Independently travel to customer locations—domestic and global for equipment installation, troubleshooting, maintenance, and repair
• Conduct yearly follow‑up calls and site visits to ensure customer satisfaction
• Provide end‑user training at customer sites and facilities
• Plan and coordinate logistics for service visits, including travel and expense reporting
• Act as a liaison between customers and engineering, manufacturing, and parts/sales teams
• Collect customer feedback and relay continuous improvement opportunities
• Promote quality, safety, and environmental compliance in all activities
• Support other duties as assigned by management

Required Qualifications:

• High School diploma or equivalent
• Strong mechanical aptitude
• Valid US Driver’s License & Passport (must be able to book rental cars for travel)
• Excellent organizational, verbal, and written communication skills
• Self‑directed, independent worker; skilled at problem‑solving and proactive issue avoidance
• Strong team player with a customer‑focused mindset

Preferred Qualifications:

• Technical training in electrical systems (single‑phase, 3‑phase, or low voltage)
• Experience with logic circuits, electric motors, mechanical devices, or plastic processing
• Experience using measuring and test equipment (micrometers, multimeters, etc.)
• Prior field service or global travel experience
• Second language proficiency

Physical & Work Environment Requirements:

• Ability to lift up to 50 lbs, and perform physical tasks such as standing, walking, bending, kneeling, crouching, crawling, and climbing
• Ability to work in both office and industrial settings; exposure to loud noise, moving parts, and airborne particles may occur (PPE provided)
• Occasional extended periods of sitting during international flights
• Ability to meet vision requirements (close, distance, color, peripheral, and depth perception, focus adjustment)

Schedule & Training:

• Standard schedule:
  Mon-Fri
• After comprehensive training (6‑12 months in Kent, OH), position is hybrid/remote with approximately 50%+ travel, including some weekends as required

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

• Medical
• Dental
• Vision
• Telemedicine
• Term life
• Whole life
• Accident insurance
• Critical illness
• A legal plan
• Short‑term disability
• Retirement savings plan
• Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
• Transit spending account
• Paid sick leave under the applicable state or local plan

Put your skills to work.

There are a lot of different light industrial jobs out there. Kelly Professional & Industrial recruiters are focused on only offering opportunities with companies that provide competitive pay, safe work environments, and cultures that recognize your value. Whether you’re looking for flexible shifts, performance bonuses, or a progressive work culture-we’re dedicated to finding the very best opportunities for you.