Case Manager

Housing Case Manager I

The SSVF program assists Veterans who are homeless or at-risk of homelessness end their housing crisis. The goal of the Housing Case Manager is to assist veterans in ending their housing crisis, enhance their independent living skills by providing supportive services and education, connect them with community resources, and empower them to maintain long-term housing stability and self-sufficiency. The position is responsible for navigating the multiple vulnerabilities of Veterans experiencing homelessness, in the pursuit of housing stability by building relationships with landlords, communicating to and advocating for participants, and assisting participants in obtaining legal aid to remove barriers to gaining and sustaining housing.

The position requires active promotion of housing justice, creating housing security through action and advocacy, and providing culturally inclusive, trauma-informed services to all participants.

The Housing Case Manager will:

• Build partnerships with community partners, service providers, and government agencies to acknowledge that institutional and structural racism restricts housing opportunities for people of color experiencing homelessness.
• Demonstrate ability to work with Veteran families, experiencing homelessness, of diverse cultural/ethnic backgrounds with sensitivity to their individual housing needs.
• Actively work to remove barriers experienced by Veterans experiencing homelessness and especially people of color—economic mobility, availability of affordable housing, criminal justice, behavioral health, and family stabilization—in order to provide equitable, secure housing.
• Responsible for explaining, interpreting, and applying for HUD-VASH and Section 8 programs.
• Advocate for Veteran and act as liaison while working with landlords, rental agencies, community organizations, and other service agencies.
• Read, interpret, and explain rental contracts between Veteran and landlord, ensuring the contract is fair and capable.
• Provides case management duties including:

• Perform assessment and develop/monitor case plans and conduct necessary follow-up activities.
• Establish linkages with appropriate agencies and service providers in the area/community.
• Provide referrals and coordinate with VAMCs and other providers.
• Assess Veteran needs and budget and develop individualized housing search plan with each participant.
• Create individualized housing plans and set goals with participants.
• Decide how resources are allocated to participants based on need.
• Educate participants on supportive services availability and participant rights
• Provide referrals for supportive services to participants, including financial planning services, transportation services, income support services, fiduciary and representative payee services, legal services, childcare, and housing counseling.
• Complete required documentation (including progress notes) within 48 hours of contact and enter data into the Homeless Management Information System (HMIS).
• Demonstrate good clinical judgment in decision making regarding participants.
• Demonstrate ability to relate to Veterans and their family in a culturally appropriate manner

Additional responsibilities include:

• Performance Quality Improvement (PQI) duties as assigned by supervision and PQI committee.
• Work in partnership with other SSVF Case Managers, Intake Coordinators, and Outreach Workers; and participate in regular case consultation.
• Develop cooperative arrangements with government agencies and community partners in providing housing for homeless families.
• Accompany Veterans to look for housing, assist them in communicating with landlords/property management, and advocate for Veteran.
• Conduct all housing inspections on eligible units.
• Conduc…