Document Scanning Clerk Owings Mills, MD

Document Scanning Clerk job at 1st Choice, LLC. Owings Mills, MD.

1st Choice is currently seeking a Document Clerk for our client, a child support disbursement organization serving the state of Maryland. This is an excellent opportunity to join a dynamic team and contribute to the efficient processing of child support payments.

Hours:

• Job Type: Full-time

• Monday: 5:30 am - 2:00 pm

• Tuesday - Friday: 7:00 am - 3:30 pm (may end day earlier if daily work tasks are finished)

Job Responsibilities:

• Receive, sort, and scan child support payments and mail.

• Manually review and key child support payments and mail.

• Conduct Quality Control reviews of scanned payments.

• Generate and retain assigned reports.

• Organize and maintain storage of child support payments and mail, adhering to State and Federal retention standards.

• Conduct outbound calls to child support customers and stakeholders, as assigned.

• View and protect sensitive data, including FTI.

• Follow all Standard Operating Procedures and contractual obligations.

• Participate in special projects, as assigned.

• Assist with additional operational needs, as assigned.

Requirements:

• High School Diploma or equivalent.

• At least one year of prior experience in an area of scanning, payment processing, service delivery, customer service, or other related fields.

• Must pass a background and drug test.

Ability To:

• Perform data entry using a 10-key pad.

• Multitask, utilizing multiple systems simultaneously.

• Communicate effectively both orally and in writing.

• Identify and resolve errors.

• Work independently with little direction.

• Work in a team setting.

• Work confidentially with discretion.

• Work ethically and with integrity.

• Meet schedules and timelines.

• Respond promptly to customer needs.

• Work successfully in a fast-paced environment.

• Interpret and apply laws, procedures, and regulations pertaining to payment processing procedures and the child support program.

• Work flexible schedules and overtime hours, as necessary.