Senior Director, Information Systems and Data Analytics

Senior Director, Information Systems and Data Analytics

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Founded in 1854, the Baltimore Jewish Community Center (JCC) has evolved into an organization of vitality and diversity. In keeping with its Jewish values, the JCC is committed to enhancing the general welfare of the total community. If you are looking for a job where the work environment is both stimulating and supportive and the mission is focused on promoting and strengthening Jewish life and values, then the JCC could be the place for you.

Inspired by the work we do every day, the JCC is an organization centered by Jewish values and focused on creating meaningful experiences and opportunities to enrich, connect, and positively impact our community. We pride ourselves on our inclusive and welcoming workplace and celebrate the diversity of our employees. We value all members of our team in a supportive environment in which everyone is treated with appreciation and respect and positioned to do their best work every day.

SUMMARY: The Senior Director, Information Systems and Data Analytics provides strategic leadership and hands-on management of the JCC’s Salesforce environment, including NPSP, Traction Rec, and other third-party applications. This position guides the vision, development, and executive of our Data Analytic platform. The Senior Director will work closely with JCC staff, lay leaders, and subject matter experts to leverage software and services to transform data into actionable insights that inform our organization’s strategic and tactical business decisions.

This role supports departments in developing and implementing technology solutions to promote efficient processing, reporting, and management of their interactions with participants, internal customers, and existing systems. This role is involved in all aspects of the software development life cycle, from backlog prioritization, requirement engineering, and development oversight through testing, release and support for products serving our members and guests.

Acting as a liaison between business and technology, the role requires creative problem solving, impeccable communication and attention to detail. This individual will also be responsible for point-and-click administration and configuration of key systems. This position is based primarily at the Rosenbloom Owings Mills JCC with flexibility to work virtually as needed and with approval.

WHAT YOU WILL DO:

• Provide point-and-click administration and configuration of Salesforce and other systems.
• Supervise a full-time Systems Support Specialist responsible for internal/external case management, program and product setup, and internal user training.
• Design and implement automated processes using Salesforce Flow.
• Lead the development and maintenance of Salesforce reports and dashboards to provide actionable insights. Serve as the agency's reporting expert and train and support users in leveraging Salesforce reporting capabilities.
• Work with managed packages and integrated third-party systems including but not limited to NPSP, Conga, Mogli, Traction Rec, Upace, and Secu Tix.
• Manage less complex Salesforce integrations not handled by a Salesforce Developer, Consultant, or Implementation Partner.
• Serve as Salesforce advocate across the agency, increase adoption and elevate agency's ability to leverage tools and improve business efficiency.
• Work closely with our partner, Traction Rec, on upgrades and ongoing support issues.
• Gather detailed requests from staff for improvements or changes to Salesforce and integrated systems and implement those changes as appropriate.
• Plan for upgrades, seasonal releases, and long-term projects.

• Drive organizational strategy by ensuring enterprise data management, business intelligence activities, and technologies are aligned.
• Establish a vision for data management and reporting and lead successful implementation.
• Drive the establishment of benchmarks and key performance indicators for organizational health, as well as success…