General Manager of Food Service - NFL​/Baltimore Ravens - Owings Mills MD

General Manager of Food Service - NFL / Baltimore Ravens - Owings Mills MD

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What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

The General Manager is responsible for providing visionary leadership and comprehensive oversight of the food service operation at the Baltimore Ravens training facility. This role requires strategic thinking, operational expertise, and exceptional management skills to ensure a seamless, efficient, and high‑quality culinary experience. The ideal candidate will coordinate with multiple stakeholders, maintain strict adherence to safety and health standards, control costs, and foster a team environment committed to excellence.

This position plays a key role in supporting the health, performance, and overall well‑being of players and staff, while also elevating the reputation of the Ravens’ culinary operation.

• Single Point of Contact for every aspect of the food service operation, from planning to execution, ensuring that all processes align with organizational standards and goals.
• Position coordinates closely with Executive Chef to align offerings to budget and quality and dietary considerations. In addition, the GM collaborates with the Ravens Performance Dietitians to ensure all menu offerings, ingredient selections, and service flows support individualized performance nutrition plans.
• Provides management oversight to day‑to‑day kitchen functions, including food preparation, presentation, and delivery, ensuring all meals are served timely and maintain high quality standards. Works jointly with the Performance Dietitians to ensure meals meet player‑specific macronutrient and micronutrient targets during all phases of the season.
• Implement operational procedures that streamline workflow, reduce waste, and enhance efficiency while maintaining focus on safety and sanitation standards.
• Coordinate with other departments, such as training staff and facility management, to schedule meal periods, catering for special events, and manage disruptions or special requests seamlessly.
• Directly manages Executive Chef, and 2 Café Managers.

• Develop, monitor, and adjust operational budgets to meet financial targets, overseeing all expenses related to food costs, labor, equipment, and supplies.
• Analyze financial reports regularly to identify trends, optimize resource allocation, and implement cost‑saving initiatives without compromising quality.
• Negotiate contracts and pricing with vendors and suppliers to secure high‑quality ingredients and services at favorable rates.
• Ensures invoices are submitted and processed in a timely manner.

• Recruit, onboard, and train team members, including chefs, kitchen staff, and service personnel, fostering a culture of teamwork, accountability, and continuous improvement.
• Provide ongoing coaching and performance evaluations to develop skills, enhance productivity, and promote professionalism among staff members.
• Create staffing schedules that align with the facility’s operational calendar, ensuring adequate coverage during peak hours, training sessions, training camp and events.
• Promote a safe and positive work environment through clear communication, recognition, and the enforcement of Flik policies and standards.

• Ensure strict adherence to all health, safety, and sanitation regulations, including local and federal food handling…