Esthetician

Job Summary

The NOW Esthetician is an integral member of the NOW Wellness team. Directly responsible for providing individualized skincare treatments to guests of the Wellness Center. Providing best practice techniques, with emphasis on ensuring guest/client safety with minimal supervision.

Ensure excellent customer service to all guests of the NOW center. Responsible for administering professional treatments and products to meet the needs of a diverse client population. Provide expert guidance to allow for safe and desired treatment outcomes. Assist in providing recommendations to grow Wellness Center membership, esthetician services, and return/recurring appointments.

• Must specialize in all facials, chemical peels, waxing, and skincare.
• Conduct thorough skin analysis to provide personalized recommendations for client needs and skincare regimens.
• Educate clients on product and treatment benefits to support their skincare goals.
• Follow all safety and infection control procedures before, during, and after services.
• Provide outstanding customer service by addressing client concerns and ensuring their comfort during treatment.
• Stay informed and up to date on the latest skincare trends and advancements.
• Maintain detailed records of client services and product recommendations.
• Ensure highest standards of organization and cleanliness.
• Acquire the highest level of knowledge of each service the Wellness Center offers to stimulate cross‑sales.

• Ensure overall growth of Wellness Center through service development, expansion, and client retention.
• Ability to retail products and upsell services.
• Evening and weekend availability (rotating).
• Other duties as assigned.

• Valid Esthetician license in the state of Michigan.
• Strong knowledge of skincare products, ingredients, and treatments.
• Strong knowledge of contraindications, potential allergies, and skin types.

• Minimum of 2-3 years of substantial experience in the field of esthetics.
• Experience working in a med‑spa environment preferred.
• Dermaplaning, micro‑needling, ultrasonic cavitation, and/or Hydra Facial certification and experience preferred.
• Strong sales background preferred.

• Able to travel independently throughout all Memorial Healthcare facilities.
• Small motor skills required for operating modern computer, office, and telephone equipment as utilized by Memorial Healthcare (MHC).
• Ability to sit or stand for extended periods of time.

• Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare.
• Use of NOW center health and wellness software(s).

• Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations.
• Ability to read and interpret text.
• Ensure positive customer service environment with all members and staff.

• Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals.
• Able to hear for work‑related purposes.

• Self‑motivated. Natural drive to excel. Responsible for own results.
• Strong, open, honest, and professional communication skills (spoken and written).
• Dedicated to providing excellent customer service.
• Ability to interact with co‑workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional, effective, and courteous manner.
• Required to remain calm when adversity is encountered.
• Ability to work as a team member in all activities.
• Positive, cooperative and motivated attitude.