Medical Receptionist

Job Summary

Under the direct supervision of the Practice Manager and Practice Supervisor, the Medical Receptionist will be responsible for all aspects of checking patients in and out, making follow-up appointments, referrals, and processing financial transactions. The role consistently provides a service recognized as ultimately contributing to the patient and family experience and demonstrates understanding of patient and family-centered care.

Primary

Job Responsibilities

• Open office (unlock doors, turn on all equipment, etc.).
• Disconnect answering service, obtain and facilitate any messages from the service.
• Answer telephone in a timely manner.
• Take messages and give them to the appropriate person within 30 minutes of receiving the message.
• Check the automated patient reminder system and call all patients the day before their appointment if they have not confirmed their appointment.
• Greet all patients and vendors in a friendly and professional manner.
• Assist patients to get signed in for their appointment, acknowledging demographic and insurance changes, updating patient information in the computer before acknowledging appointment. Scan insurance cards and HIPAA documents into the EMR system.
• Provide patients with Medicare and Medicaid insurance with all provider-based billing requirements and obtain necessary signatures. Scan signed documents into the EMR system.
• Verify, obtain and update any necessary insurance authorization to ensure patients are seen with proper authorization.
• Scan all patient medical record information into the EMR system as assigned.
• Schedule patient appointments.
• Process patient discharges upon approval and according to MHC policy.
• Participate in quality programs, including telephone communication and documentation.
• Provide clear and concise documentation in the EMR system.
• Maintain cleanliness of waiting room. Straighten and pick up the waiting room at least twice per day.
• Verify and update daily transactions in the computer by the end of the same business day.
• Balance credit card terminal at the end of each business day and run a detail transaction report.
• Monitor, maintain and order all office supplies. Place all orders via MMA operating instructions.
• Maintain providers’ meeting schedules and days off in the computer.
• Facilitate all daily office mail. Take mail to and from the mailbox. Open and date stamp all mail. Deliver mail to the appropriate person.
• Process release of medical records requests as established by MMA.
• Maintain, balance and request reimbursement of office petty cash according to established policy.
• Work scheduled hours as assigned by Practice Manager utilizing Time and Attendance system for payroll.
• Demonstrate knowledge of and support hospital mission, vision, values, standards, policies, procedures, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.

Departmental and Additional

Job Responsibilities

• Other duties as assigned.

Job Specifications Education

• High School Diploma or equivalent (required).
• Current Basic Life Support certification required upon hire or at time of orientation.

Experience

• Minimum of one year experience working in a medical provider office as a receptionist or medical assistant with administrative responsibilities (preferred).

Essential Physical Abilities/Motor Skills

• Able to travel independently throughout all Memorial Healthcare facilities.
• Small motor skills required for operating modern computer, office, and telephone equipment used by Memorial Healthcare.
• Ability to sit for long periods of time.

Essential Technical Abilities

• Proficiency using modern office, computer, and telephone equipment used by Memorial Healthcare.

Essential Mental Abilities

• Ability to adapt and maintain focus in fast-paced, quickly changing or stressful situations.
• Understanding of provider office operations.
• Effective verbal and written communication skills.
• Ability to read and interpret a variety of documents including policies, operating instructions, white papers, regulations, rules, and laws.

Essential Sensory Requirements

• Ability to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals.
• Ability to see and hear for work-related purposes.

Interpersonal Skills

• Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional, courteous, and tactful manner, physically, verbally and in all written and electronic communication.
• Required to remain calm when adversity is encountered.
• Open, honest, and tactful communication skills.
• Ability to work as a team member in all activities.
• Positive, cooperative, and motivated attitude.

Seniority Level

Entry level

Employment type

Full-time

Job Function

Health Care Provider

Industries

Hospitals and Health Care

Location:

Owosso, MI

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